Customer Experience Advisor - FNOL
Tamworth
Ref: VA2692
#OFE
Benefits
1. Competitive salary plus performance related bonus
2. 29 days holiday including public holidays plus additional days with service
3. Pension contributions
4. Referral bonus scheme
5. Enhanced parental leave
6. Enhanced sick pay
7. Wagestream—a Financial Wellbeing app giving you ultimate pay control! Get paid when you want, save monthly, enjoy shopping discounts, explore your benefits, and even connect with a financial coach.
8. Talk to us about flexible working
9. VIP Awards – colleague recognition scheme
10. Cycle to work scheme
11. Benefits App – virtual GP appointments, employee assistance programme (EAP), cycle to work, high street discounts, discounted vehicle maintenance & repairs and so much more!
12. Steer Academy provides accredited ongoing training – paid for by the business
13. Opportunities for career progression
Are you passionate about delivering outstanding customer service? Do you thrive in a fast-paced environment? We are looking for a Customer Experience Advisor to join our Central Claims (First Notification of Loss) team based in Tamworth.
In this role, you will be the first point of contact for new clients and work providers, ensuring a fast, efficient, and supportive claims handling experience over the phone and via email.
Key Responsibilities:
14. Delivering outstanding customer service to all clients and work providers.
15. Provide fast, efficient and accurate service to insurers and customers.
16. Handling multiple tasks efficiently while maintaining attention to detail.
17. Working collaboratively within a team to meet company service standards.
18. Ensuring accurate and up-to-date administration of customer files across multiple platforms.
19. Managing the customer experience journey, including enquiries, complaints and resolutions.
What We’re Looking For
To be successful in this role, you will need:
20. Excellent customer service skills – a friendly and professional approach to assisting clients
21. Ability to multitask – managing multiple enquiries and cases simultaneously
22. Good organisational skills – ensuring claims are processed efficiently
23. A fast-paced mindset – thriving in a busy environment without compromising service quality
Why Join Us?
24. Competitive salary and benefits package
25. Opportunities for career development and training
26. A supportive and friendly team environment
If you’re ready to take the next step in your career and make a real impact, we’d love to hear from you!