Lab Manager – Scientific Support Services Location: London, UK Contract Type: Full-time, Permanent Industry: Pharmaceutical R&D Support Salary & Benefits: £40,000 Pension Bonus Private Healthcare Scope A leading scientific services provider is seeking a Lab Manager to oversee the on-site delivery of scientific and laboratory support services at a major pharmaceutical R&D facility. This is a hands-on, multi-disciplinary role responsible for the day-to-day management of scientific operations, including logistics, procurement, sample dispatch, health & safety compliance, and direct support for research scientists. The successful candidate will lead a small team, driving operational excellence, continuous improvement, and stakeholder collaboration across a defined set of laboratories. Responsibilities: Coordinate daily workloads, priorities, and delivery of support across scientific services Oversee sample dispatch, procurement logistics, and internal/external shipment coordination Maintain accurate and compliant documentation (SOPs, WIs, risk assessments, COSHH) Provide first-line support to lab teams and ensure smooth operational coverage Lead and support change controls, service escalations, and troubleshooting activities Collaborate with internal departments and vendors to ensure effective service and innovation Drive health & safety adherence, conduct inspections, and lead monthly Gemba walks Create and manage weekly/monthly reports and dashboards (KPI tracking, service metrics) Provide data insights for governance reviews and service evaluations Conduct root cause analyses (RCA) and lead innovation or lean process projects Promote a safety-first culture by logging near misses and unsafe conditions via reporting systems About You: Exceptional attention to detail and strong problem-solving capability Outstanding communication skills and a proven customer-focused mindset Ability to manage multiple internal and external stakeholders and priorities Proficiency in data analysis, reporting, and IT systems (e.g., Excel, dashboards) Strong project management and leadership experience Knowledge of Good Laboratory Standards and continuous improvement methodologies (e.g., Lean, ABS tools) Extensive experience in laboratory or scientific operations within a regulated or research environment Prior experience managing lab-based teams or scientific support staff Strong familiarity with SHE (Safety, Health & Environment) policies and compliance Hands-on experience leading audits, RCA investigations, and service optimisation If you're interested in the above role then please click apply or get in touch to discuss further. Consult will endeavour to contact candidates within 14 days of application. However, if you do not hear back after 2 weeks then please assume on this occasion, unfortunately, you have not been successful.