Employer: Andy File Associates Ltd
Location: Grimsby
Salary: 32,000 GBP per year + company van + other benefits
Closing date: 28 May 2025
Sector: Production & Operations
Contract type: Permanent
Hours: Full Time
Andy File Associates Limited is working as a Recruitment Agency on behalf of our client for this permanent Contracts Manager position.
Our busy client is seeking a Contracts Manager to oversee several schools and academies in Lincolnshire. Experience in educational cleaning is highly advantageous.
Job summary: To work as part of the Operational team to retain and grow business from existing customer accounts.
Key responsibilities:
* Manage contracts and workforce to high standards as directed by the Operations Manager
* Achieve excellent or good ratings on all audit visits
* Manage a portfolio of clients based on contracts, value, and staff numbers
* Ensure coverage for sickness, holiday, and other absences
* Cover specific cleaning roles when required
* Visit customer sites at least three times a month
* Conduct periodic quality audits at client premises
* Exceed client expectations
* Recruit and train new staff, from cleaners to supervisors
* Provide weekly/monthly management reports
* Ensure timely submission of paperwork, including audit cards and timesheets
* Check stock allocation at customer sites
* Promote a customer-focused culture and high standards
* Respond promptly to customer requests
* Follow all systems and procedures
* Address and resolve client issues with the Operations Manager and Directors
* Escalate serious issues promptly
* Communicate company goals and strategies effectively
* Maintain a professional corporate image
* Coordinate with other Contract Managers and team members
* Keep customer files updated
* Use management information to monitor potential issues
* Stay informed about company products, services, and industry developments
Additional responsibilities include ensuring compliance with standards, health & safety, confidentiality, and contractual obligations, managing wages and financial issues, leading team development, and maintaining excellent communication.
Experience required:
* Proven ability to meet goals within budgets and develop strategies
* Operational management experience at all levels
* At least three years of B2B experience in the cleaning industry
* Excellent communication skills
* Ability to build long-term client relationships
* Strong people management skills
* Experience in developing customer-focused strategies
* Project management and problem-solving skills
* Proficiency in MS Office
* Background in educational cleaning is highly advantageous
Package and details:
* Salary: GBP 32,000
* Company van (for work use only), petrol allowance for travel within Lincolnshire
* Hours: 40 hours/week, with some Saturday work (~6 per year)
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