Overview
With over 175 years of heritage, BT is the flagship business brand of BT Group. We are a global leader for secure connectivity and collaboration platforms for businesses of all sizes. We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive. As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides opportunities to be your best.
Responsibilities
* Supports the exploitation of data from key customer service domain datasets, including call logs, customer interaction records, feedback forms, and service ticket histories.
* Coordinates the development and implementation of custom data models, intelligent algorithms, and AI solutions specifically tailored to customer service data sets, enabling enhanced automation, predictive analytics, and improved customer experience.
* Executes projects under the guidance of the Senior Data Scientist, utilising machine learning algorithms and generative AI technologies - including chatbots, virtual assistants, and automated response systems - to achieve improved efficiency and tailored customer service results.
* Champions, continuously develops, and shares knowledge with the team regarding emerging trends and advancements in machine learning, artificial intelligence, and generative AI technologies relevant to the customer service domain.
Qualifications
* Programming and Scripting: Exposure to BigQuery, Python, and/or R, demonstrating entry to intermediate level proficiency in both compiled and interpreted languages for data analysis and solution development.
* Artificial Intelligence and Machine Learning: Exposure to developing and implementing custom data models, intelligent algorithms, and AI solutions, with familiarity in frameworks such as scikit-learn.
* Analytical Skills: Strong curiosity and passion for exploring data-driven questions, with experience in time-series modelling, numerical algorithms, geospatial analytics, and interpretation of complex datasets.
* Problem-Solving: Proven ability to identify issues and deliver innovative, data-driven solutions to enhance customer service outcomes.
Benefits
* Competitive salary
* 25 days annual leave (plus bank holidays)
* 10% on target bonus
* Life Assurance
* Pension scheme
* Direct share scheme
* Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
* 50% off EE mobile pay monthly or SIM only plans
* Exclusive colleague discounts on our latest BT broadband packages
* BT TV with TNT Sports and NOW Entertainment
* 50% discount for friends and family on EE SIM Only plans & airtime element off a Flex Pay plan
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