Job Description
About the Role
We are currently seeking a highly organised and detail-oriented Billing Queries Administrator to join our team in Canterbury. This role is pivotal in ensuring that customer billing inquiries are handled accurately, efficiently, and with the highest level of professionalism.
As the first point of contact for billing-related issues, you will work across departments to resolve customer concerns, maintain up-to-date records, and support continuous improvement initiatives. Your proactive and customer-focused approach will play a key role in maintaining strong customer relationships and operational excellence.
Key Responsibilities
* Respond promptly to incoming billing queries from customers via phone, email, or in person.
* Investigate and resolve billing discrepancies, ensuring timely and accurate solutions.
* Process billing adjustments, credits, and refunds where required.
* Maintain accurate and comprehensive billing records in internal systems.
* Work collaboratively with other teams to resolve more complex billing issues.
* Generate and analyse billing reports to identify trends or recurring issues.
* Support the development and refinement of billing policies and procedures.
* Deliver professional and empathetic customer service at all times.
* Contribute to continuous improvement efforts to streamline billing processes and enhance customer satisfaction.
Qualifications
* Qualifications, Skills & Experience
Essential:
* Prior experience in an administrative role, ideally within the Telecommunications sector.
* Proven experience delivering excellent customer service in a professional environment.
* High level of accuracy and attention to detail.
* Proficient in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
* Strong interpersonal skills with the ability to communicate confidently at all levels.
* Ability to manage multiple tasks and prioritise workload effectively.
* A team player who works well with colleagues of diverse backgrounds and working styles.
* Reliable, approachable, and proactive in identifying and solving problems.
* Strong time management and organisational skills.
* A positive, customer-focused mindset and a strong ‘can do’ attitude.
* Willingness to learn, adapt, and go the extra mile when needed.
* Comfortable asking questions and seeking clarification to ensure accuracy in tasks.
Additional Information
At Wavenet, we offer more than just a job – we provide an exceptional environment and a wide range of benefits to support your success from day one. With us, you’ll enjoy a generous starting annual leave allowance, private medical coverage, discounted health plans, an eye care scheme, and comprehensive health and wellbeing programs, all backed by a dedicated in-house Wellbeing Team.
We believe in a strong work-life balance, rewarding your commitment with an additional day of annual leave each year, reaching up to 28 days. Here’s a closer look at what we offer:
* Hybrid Working: A flexible hybrid model, typically 3–4 days per week in one of our offices, with the option to work from home where appropriate.
* Annual Leave: Begin your journey with 25 days of leave, increasing by one day per year up to 28 days – our way of saying thank you for your dedication.
* Health & Wellbeing: Your wellbeing is a priority. Enjoy private medical coverage, discounted health plans, virtual GP access, an eye care scheme, and a comprehensive employee assistance programme, all supported by our internal Wellbeing Team.
Ready to join the UK’s largest managed service provider?
Apply today or contact our friendly Talent Acquisition Team for more information.