Overview
Barchester Healthcare are looking for an experienced and dedicated Administrator to join our team and play a pivotal role within the home's management team. Providing the General Manager with the support needed to ensure the efficient running of a high quality home, this varied position encompasses managing Customer Experience elements alongside HR, Recruitment, Payroll, Finance and the supervision of junior members of the administration team.
Responsibilities
* Promote a warm and welcoming environment for residents, staff and visitors
* Manage enquiries and showrounds of the home for prospective families, including managing the customer database appropriately to support the commercial performance and conversion of enquiries for the home
* Drive the occupancy and reputation of the Care Home as part of a community engagement team
* Support resident and family feedback with a focus on customer care
* Assist with the recruitment of home staff, completing employment new starter checks and arranging inductions
* Payroll preparation for home based staff
* Provide advice and guidance to employees on queries using the HR tools and resources available
* Ensure that all personal files are stored securely
* Attend meetings and produce accurate notes and minutes where required
* Ensure all rotas are complete
* Manage safe contents, petty cash, and resident fund accounts
* Update ad-hoc training, supervisions, and appraisals on staff records
* Offer guidance on staff development opportunities including signposting to Apprenticeships and qualifications
Requirements
* Experience in a customer facing role
* Previous involvement in HR administration and recruitment
* High level of attention to detail and the ability to prioritise
* Proficient user of Microsoft Word, Excel and Outlook
* CIPD qualification would be beneficial
Rewards and Benefits
* Rewarding Excellence bonus, meaning you will be financially rewarded by up to £500 for a Good or Outstanding CQC inspection
* Unlimited access to refer a friend scheme, earning up to £500 per referral
* Access to a wide range of retail and leisure discounts at big brands and supermarkets
* Free access to medical specialists for a second opinion
* Confidential and free access to counselling and legal services
* Tax code review service
* Option to join monthly staff lottery
* As a leading healthcare provider, Barchester is accredited as one of the best companies to work for in the UK
* Progression opportunities in administration
#J-18808-Ljbffr