Employer University Hospitals of North Midlands NHS Trust
Employer type NHS
Site County Hospital
Town Stafford
Salary £24,465 pro rata
Salary period Yearly
Closing 07/10/2025 23:59
Clinical Support Worker
Band 2
Job overview
University Hospitals of North Midlands is currently unable to provide sponsorship for Band 2 and Band 3 roles. This is in accordance with UKVI guidelines and legislation, as these roles do not meet the skill nor salary threshold for sponsorship. If you hold a graduate visa, you are welcome to apply for this role however it is important to note that UHNM will be unable to offer sponsorship at the end of your graduate visa, you must also have at least six months until your graduate visa expires at the start of your employment for training and operational reasons.
The role of the Band 2 Clinical Support Worker post is flexible, and the post holder will, therefore, be required to provide support over a wide range of service/functions. Key to this flexibility is the requirement for staff to work variable hours on a week-by-week basis within agreed limits.
The post holder will be required to work according to a locally agreed Code of Conduct for Clinical Support Workers.
Main duties of the job
Key Areas/Tasks
* It is expected that ALL employees of the Trust will take part in the appraisal process each year, with the first appraisal taking place within the first 6 months from appointment.
* Communicate and report any changes or information relating to the patient to the Registered Nurse.
* Communicate appropriately with patients and visitors to the Ward or Department. Always portraying a professional respectful manner.
* To receive patients, visitors and staff in a calm, friendly and efficient manner.
* Exchanges information with patients using reassurance, tact and empathy.
* Overcome barriers to understanding for example patients with physical or mental disabilities.
* The post holder will be required to undertake as appropriate any training packages relevant to the healthcare setting and on-going training as determined by the Trust and their line manager.
* For all new Clinical Support Workers, it is mandatory that they complete the Care Certificate within 12 weeks off issue.
* All Clinical Support Workers are required to complete both Corporate and Care Coach Induction within their first week of employment.
* The post holder will work towards completion of a vocational qualification in care as agreed in their PDR.
* Have a duty to respond and report patient’s condition in a timely manner. This will include judgements involving facts.
* Hold basic keyboard skills.
* Dexterity to undertake nursing care procedures as appropriate.
Working for our organisation
University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we\'re highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.
All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.
UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co-created by or staff, patients and carers, and that unite us as a Trust.
At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.
Detailed job description and main responsibilities
For more information on working for the Trust, please see the attached Job Description and Person Specification.
Person specification
Qualifications
* Evidence of good numeracy and literacy
* Care Certificate (This is mandatory to undertake in the first 12 weeks of employment commencing)
Knowledge, Skills and Training
* Ability to maintain confidentiality
* Able to work independently and prioritise workload
* Ability to cope with stress
* Ability to motivate/support others and work in wider team
Personal Qualities
* Effective communication skills not only within the MDT but also with patients and relatives
* Willing to learn about aspects of the role and teach about certain areas (key trainers)
* Ability to work a 7 day rota including days and nights
* Has a positive mindset that puts patients and people at the fore
Important information about your application
* All correspondence will be sent to you via the email address you applied from. Please ensure you check your emails regularly.
* References - please ensure you provide email addresses for all referees for the last three years of employment.
* We are committed to equality of opportunity and welcome applications from everyone regardless of ethnicity, disability, gender, age, faith or sexual orientation. Appointment will be based on merit alone.
* Flexible working will be considered in line with Trust policies
* New recruits are required to pay for their Disclosure and Barring Service check (and admin fee) prior to starting if the role requires a DBS check.
* We work with ‘trac.jobs’ to support out recruitment process. If you have any queries regarding this please read this privacy notice.
University Hospitals of North Midlands NHS Trust (UHNM) has been awarded the Gold Award for proudly supporting those who serve. We actively encourage applications from the Armed Forces community.
We will communicate with you regarding your job application via email. Please be aware that we cannot guarantee the security of any emails sent/received via non encrypted format.
If you would like support completing an application form, please contact the recruitment department on 01782 675533 where one of our trained assistants will be able to help
At UHNM we are fortunate to receive a high volume of applications for many of our roles, on this occasion we would reserve the right to close any advert early, therefore please apply without delay!
If you obtained your qualifications overseas, you will be required to provide an official government translation through ECCTIS (formerly known as NARIC). Please note, this is in addition to any professional registration requirements and not a replacement for your qualifications.
If you are currently in the UK on a visa, you must have at least six months remaining on your visa at the time of your start date to ensure sufficient time for the operational and training process associated with the role. The requirement of at least six months remaining on your visa does not apply to a Skilled Worker Visa, as a new Skilled Worker Visa would be required for a new role.
UHNM supports the responsible use of Artificial Intelligence (AI) to assist in preparing your supporting statement. However, we reserve the right to reject applications where AI has been used in a misleading manner, for example, by implying experience or understanding that the applicant does not possess or where its use is excessive or unfair. If AI has been used to support your application, you must declare this within your submission.
Employer certification / accreditation badges
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
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