ASE Recruitment are specialist recruiters in the social housing and social care sectors providing temporary staffing to work within a variety of 24 hour supported accommodation services and floating support services for Housing Associations and Charities across the Northwest, Midlands, and Derbyshire.
We have a fantastic opportunity for an experienced Tenancy Sustainment Officer to work with a leading housing association in the Congleton and Macclesfield area supporting clients experiencing homelessness, mental health, and substance misuse.
Immediate Start
Tenancy Sustainment Officer (TSO)
Salary: £25,389 per annum
DBS: Enhanced Adult with Barred List
Reporting to: Team Leader / PSOM
Location: Supported Housing Services (with lone working)
About the Role
We are seeking a committed and proactive Tenancy Sustainment Officer (TSO) to support individuals living in supported accommodation to successfully manage and sustain their tenancies.
This role is central to preventing tenancy breakdown, reducing homelessness risk, and empowering service users to live independently. You will work with people who may have complex needs, providing tailored, person-centred support while ensuring compliance with tenancy agreements, housing legislation, safeguarding requirements, and health and safety standards.
You will manage a higher caseload than Housing Support Workers, acting as a local expert on tenancy matters, rent, and housing compliance.
Key Responsibilities Tenancy Sustainment & Support
Complete needs and risk assessments at referral, using a person-centred approach
Develop and review support plans to help individuals sustain their tenancy
Support service users with budgeting, rent payments, welfare benefits, and debt
Promote independence while ensuring safety and tenancy compliance
Property & Compliance
Carry out property inspections, room checks, and inventory reviews
Identify and escalate health, safety, or environmental risks
Support void turnaround activity where required
Ensure accommodation meets housing and safety standards
Tenancy Management & Income
Monitor rent accounts, arrears, payment plans, and recharge activity
Identify and manage tenancy breaches, including ASB
Work in line with housing legislation, notices, warnings, and enforcement processes
Support income maximisation and homelessness prevention
Safeguarding & Multi-Agency Working
Maintain regular contact with vulnerable or at-risk individuals
Identify safeguarding concerns and escalate appropriately
Work closely with internal teams and external agencies
Attend meetings and contribute to joint action planning
Recording & Reporting
Maintain accurate electronic records in line with GDPR
Update systems with actions, outcomes, and changes
Contribute to KPI reporting, compliance monitoring, and audits
Who We're Looking For
You'll be confident working independently, able to balance empathy with professional boundaries, and comfortable managing complex tenancy situations.
Essential
Experience supporting individuals in supported housing or similar settings
Strong knowledge of housing legislation and tenancy management
Understanding of safeguarding and risk management
Experience managing own caseload and lone working
Ability to manage rent accounts, arrears, and tenancy issues
Confident IT skills and accurate record-keeping
Full UK driving licence and access to a vehicle
Desirable
CIH Level 3 in Housing Management (or willingness to work towards)
Knowledge of trauma-informed and person-centred support
Experience working with Housing Benefit, Universal Credit, and PIP
Experience influencing positive behavioural and lifestyle changes
Values & Behaviours
We are looking for someone who:
Is empathetic, professional, and resilient
Communicates clearly and builds trust
Is organised, proactive, and solution-focused
Can manage challenging situations calmly
Shares our values and commitment to transforming lives
Additional Information
This role involves lone working within supported accommodation
An Enhanced DBS with Adult Barred List is required
Duties may vary to meet service needs, without changing the role's core purpose
All staff are responsible for upholding health and safety standards
Why Join Us?
This is a rewarding opportunity to make a genuine difference, supporting people to maintain stable homes, regain independence, and move forward positively with their lives.
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