Summary
We are a heritage steam railway operated by volunteers and supported by paid staff, bringing smiles to faces through the beautiful Hampshire countryside for 50 years.
You are an experienced food and beverage professional looking to make a difference in an exciting and varied role that will draw on every part of the retail mix, from motivating teams to creating glorious customer experiences. You will need to be independent and collaborative, working as part of a small paid team and a larger, dedicated volunteer base. You will have an eye for detail and a flair for training. You will be willing to get 'stuck in' with the teams, supporting them at peak times throughout the year. A background in hobby, leisure or heritage retail would be an advantage.
Purpose of the Role
Work as part of a supportive team to keep daily operations running smoothly
Provide excellent customer service with a friendly, professional approach
Maintain high standards of cleanliness, presentation, and safety
Follow company processes and procedures
Take on a variety of tasks to support the team and meet business needs
Reports
Line Manager: Food & Beverage Manager
Tasks for the Role
Work as part of a supportive team to keep daily operations running smoothly
Provide excellent customer service with a friendly, professional approach
Maintain high standards of cleanliness, presentation, and safety
Follow company processes and procedures
Take on a variety of tasks to support the team and meet business needs
What We're Looking For
Reliability and a positive attitude
Good communication skills and the ability to work well in a team
Flexibility to work shifts, including evenings and weekends as required
Previous customer service experience is an advantage, but not essential — full training provided
What We Offer
£12.21 per hour, paid monthly
Training and development opportunities
Friendly and supportive working environment
Benefits Travel
Discounts in the Watercress Line catering and retail outlets
EAP
How to Apply
Click Apply Now on Indeed and send us your CV. We look forward to hearing from you
Pay: £12.21 per hour
Benefits:
* Employee discount
* Free parking
* On-site parking
Experience:
* Catering: 1 year (preferred)
Work authorisation:
* United Kingdom (required)
Work Location: In person