Customer Success Director (Job Share, Part-Time: Working Mondays & Fridays Only, Paid Pro Rata)
Join us as a Customer Success Director (Job Share, Part-Time: Working Mondays & Fridays Only, Paid Pro Rata) at T&p.
Overview
Location: London, UK
Reporting to: Global Head of Customer Success
Position: 2 days per week job share (Mondays and Fridays)
Type: Part-Time, Full-Time Employment
Who Are We?
T&p is a leading global creative and media agency, integrating talent and technology to drive brand growth. Backed by WPP and GroupM, with 45 offices worldwide, we harness AI and innovative marketing solutions to deliver exceptional results for our clients.
The Role
This role focuses on understanding and enhancing how our people engage with our platforms, products, and tools, fostering a proactive 'help' culture across the organization. Key responsibilities include:
1. Managing the rollout of new tools, including training and support
2. Creating and maintaining a feedback system to gather insights from global teams
3. Leading the Customer Success Manager team to ensure effective support, reporting, and metrics analysis
Key Responsibilities
Our goal is to treat our employees as customers, supporting their success through:
* Simplifying systems and tools landscape
* Developing training materials and conducting sessions for new tools
* Building communities around product launches
* Managing customer support feedback and reporting processes
Skills and Experience
* Strong project management skills overseeing complex, cross-departmental processes
* Excellent influencing and communication skills with diverse stakeholders
* Problem-solving and leadership abilities
* Empathy for users and attention to detail in product design and testing
* Technical aptitude and quick learner of software tools
* Writing skills and supervisory experience are desirable
Additional Information
We are an equal opportunity employer committed to fostering an inclusive culture where everyone can thrive.
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