A customer service advisor is required to provide excellent service support for various inquiries and complaints while maintaining a high level of professionalism. This role is pivotal to the success of a customer-centric not-for-profit organisation located in Liverpool.
Client Details
The company is a not-for-profit organisation with a strong presence in the charity sector. It employs over 500 people and is dedicated to providing outstanding services to its clients, contributing significantly to the local community in Liverpool.
Description
* Handle customer inquiries and complaints via phone, email, and in person.
* Provide information about the organisation's services and products.
* Maintain customer records by updating account information.
* Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, and finding the best solution to solve the problem.
* Contribute to team effort by accomplishing related results as needed.
* Develop and maintain a knowledge base of the evolving products and services.
* Establish and maintain effective relationships with customers and gain their trust and respect.
* Follow standard processes and procedures.
Profile
A successful Customer Service Advisor should have:
1. Excellent communication and interpersonal skills.
2. Profi...