Customer Success Engineer – EV Charging Infrastructure – Remote with travel!
Our client is a global leader in electric vehicle charging solutions, delivering AC, DC and V2G technology to customers in more than 50 countries, and now rapidly expanding across Europe. With this expansion comes the opportunity for an experienced Customer Success / Tech Ops Engineer to join the team in the UK and be at the forefront of sustainable mobility and EV infrastructure.
Key Responsibilities will include:
* Technical Support & Customer Interaction
* Documentation, Manuals & Datasheets
* Testing, Certification & Product Readiness
* Process Improvement & Cross-Team Collaboration
What we look forward to:
* Ability to work in a fast-paced, evolving environment with frequent product updates and shifting priorities.
* Strong ownership mindset, following issues through from identification to final resolution.
* Excellent communication and documentation skills, with clarity and precision.
* Confidence with electrical concepts, commissioning procedures, and troubleshooting processes.
Essential skills and experience:
* 5+ years of experience in technical support, electrical engineering, or customer success, with good experience in the EV charging space.
* Solid understanding of AC/DC electrical principles and ability to interpret technical documentation.
* Experience using ticketing or support platforms such as Zoho, Jira, Salesforce, or similar systems.
* Familiarity with OCPP protocols and backend integrations.
* Ability to travel into the field and manually inspect/fix charging units when need be.
Exciting opportunity to be e part of a rapidly growing company in the global EV charging industry, and work with innovative charging technologies including AC, DC, and V2G systems.