Viridien (www.viridiengroup.com) is an advanced technology, digital and Earth data company that pushes the boundaries of science for a more prosperous and sustainable future. With our ingenuity, drive and deep curiosity we discover new insights, innovations, and solutions that efficiently and responsibly resolve complex natural resource, digital, energy transition and infrastructure challenges.
Role Overview
Reporting to the Llandudno Service Desk Team Leader, the IT Support role will be responsible for providing entry level of technical support in configuring, troubleshooting, isolating, repairing and resolving user desktop issues.
This support will be inclusive of desktop/laptop/tablet hardware and software, mobile devices, printer/scanners/copiers, audio visual equipment, hardware peripherals and other desktop related equipment.
It will involve using and maintaining the team documentation and undertaking project work to proactively improve the user experience.
Key Responsibilities
* Log all incident calls with detailed comments
* Take ownership of incidents
* Redirect incidents, where necessary, whilst maintaining ownership
* Keep end users informed of incident progress and manage their expectations
* Support Microsoft OS and Applications
* Provide first-line hardware support for end points
* Create user accounts
* Suspend and resume user accounts for Leave of Absence
* Shutdown user accounts
* Set up end user desks with appropriate hardware
* Build systems from USB
* Deploy software from Microsoft Intune & Company Portal
* Perform routine checks of deployed systems (e.g. meeting rooms)
* Perform daily back up checks
* Undertake project work
* Asset tag new hardware
* Ensure all documentation and procedures are kept up to date
* Have basic understanding of network connectivity
Key Requirements
* Strong interest in IT.
* Ability to work as part of a team.
* Self-motivation and drive.
* Flexible 'can-do’ attitude to tasks, and ability to use own initiative.
* Establish and maintain positive and professional relationships with users and team.
* Ability to thrive in a fast paced, rapid changing environment.
* Foster professional and team oriented relationships with colleagues.
* Ensure confidentiality and reliability of corporate data.
Key Competencies
* Technical - Technical Expertise
* Strategic Orientation - Customer Focus
Qualifications and Experience
Essential
* Troubleshooting and analytical skills
* Understanding of Microsoft Windows 10 & 11 and Microsoft Office Suites
* Basic understanding of networking connectivity
* Good verbal and written communication skills
* Ability to prioritize work and multi-task, including urgent support issues
Desirable
* Working towards or have any of the below entry level IT qualifications:
o CompTIA
o City & Guilds IT Qualifications
o Google IT Support Certificate
o LinkedIn Learning Certificates
We see things differently. Diversity fuels our innovation, we value the unique ways in which we differ, and we are committed to equal employment opportunities for all professionals.
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