About the role
As a Technical Support Partner, you'll be the first point of contact in delivering technical expertise to our customers on electrical products sold in John Lewis. You will help resolve their technical-related queries with the distinctive service we're known for. Your expertise will be used to diagnose and troubleshoot product issues and liaise with repairers and suppliers to ensure quick resolutions for our customers.
Key Responsibilities
1. Offer exceptional customer service by showing empathy with product-related issues.
2. Keep customers updated on product repairs.
3. Adhere to business systems and processes to minimize loss and protect profitability.
4. Troubleshoot technical issues as a first point of resolution where possible.
5. Support the wider shop team with general shop-keeping tasks and customer service.
Essential skills/experience you'll need
* Good communication skills for engaging with third-party suppliers and internal stakeholders.
* High level of product knowledge and technical support experience.
Desirable skills/experience
* Experience in a customer-facing retail environment.
* Ability to troubleshoot product-related issues.
This position is for an average of 17.17 hours per week on a two-week rota, which is attached.
About The Partnership
We're the largest employee-owned business in the UK, home to our cherished brands John Lewis and Waitrose. As Partners, we share ownership and responsibility for our success, fostering an environment of kindness, respect, and inclusivity. We focus on retail excellence, innovation, and diversification, committed to building a happier world.
Additional Information
Some roles may require pre-employment vetting, including DBS checks, which will be communicated during recruitment. We encourage quick completion of any vetting documents to avoid delays. DBS and financial probity checks may be required for some roles.
We support flexible working arrangements, including flexible or compressed hours, job sharing, or shorter contracts. Please discuss your preferences with the hiring manager during your interview.
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