IT Support Engineer Annual Salary: £30,000 - £35,000 DOE Location: Belfast Job Type: Full-time We are excited to offer an opportunity for an IT Support Engineer to join a leading IT Managed Service Provider based in Belfast. This role is ideal for someone passionate about providing IT solutions and eager to engage in a variety of projects across Northern Ireland. As part of our team, you will support existing infrastructure and consult on network security, productivity, and M365 solutions. Day-to-day of the role: Deskside support, highly professional, polite and presentable. Support windows based environment with handful of LOB apps, printing, mobiles, access systems, meeting rooms. Update and generate operational instructions and user guides Manage IT inventory, new starts, leavers Sole IT representative on site, but with escalation to team as required. Can be trusted to work with minimal supervision. Required Skills & Qualifications: Proven ability to deliver excellent customer service. Strong working knowledge of M365 (Identity, Intune) and Secure Modern Office. Experience with Windows Server Administration including Active Directory, DNS, DHCP, File & Print. Familiarity with Windows Desktop rollout and support. Excellent communication skills, capable of describing problems and working through solutions. Good documentation discipline and ability to follow and improve SOPs and policies. Team-oriented, with a willingness to ask for help and share knowledge. Desirable: M365 certification. Experience in an MSP environment, familiar with PSA ticketing and working with multiple clients. Knowledge of Azure IaaS, VMware, Veeam, Citrix, Aruba Networking, Sophos FW, Teams Voice, and vulnerability management. Benefits: Opportunity to improve skills in a small team with close access to clients. Support to work towards Microsoft accreditations. Potential career paths into account management or enterprise infrastructure teams. This is an excellent opportunity within a fantastic, growing organisation. If you meet the above criteria and are looking for a challenging yet rewarding role, we want to hear from you. To apply for this IT Support Engineer position, please submit your CV detailing your relevant experience. Skills: deskside support it support 2nd line support technical support