JOB TITLE: Workflow and Allocation Manager
JOB LOCATION: Belfast
TERMS: Permanent role, hybrid working
THE JOB
As Fibrus continue to grow, we are seeking an experienced Supervisor to oversee the coordination of our installations.This is a busy and diverse office-based role, supporting the Head of Resource daily and managing the team workload to ensure all installations are coordinated in a timely and accurate manner for our customers.
WHAT WILL YOU BE DOING?
* Supervise a team of Coordinators, delegating workload daily for Northern Ireland and Great Britain installations
* Plan and delegate daily duties to the team including updating trackers, reviewing jobs, routing of work, raising service calls, dealing with incoming and outgoing calls and handling any customer queries or complaints
* Co-ordination and delivery of Installs enabling activities i.e. poling and civils
* Supporting the team with daily jeopardy management of any jobs at risk
* Responsible for managing the team schedules
* Ensure installation workloads are managed in line with service level agreements and stringent timeframes
* Compile daily and weekly reports on install/contractor performance
* Create bespoke reports
* Mitigation and escalation as required for issues affecting performance
WHAT WILL YOU BRING?
* Demonstrable skills in managing a diverse workload
* Able to prioritise workloads across a team within KPIs/SLAs
* A strong leader with previous people management experience
* IT literate including MS Excel, Powerpoint and the ability to analyse and report on data
* Strong communication skills, able to liaise with internal colleagues, external stakeholders and customers
* Telecoms or construction experience is ideal but not essential
HOW TO APPLY
At Hyperfast, we recognise the positive value of diversity, promote equality and challenge unfair discrimination. We are an equal opportunities employer and always aim to recruit the person who is most suited to the job, welcoming people of all backgrounds. We particularly encourage applications from women, under-represented genders, individuals with disabilities, and under-represented ethnicities. We’re happy to discuss flexible working - there is no obligation to raise this at the application stage but if you wish to do so, you are welcome to.
All offers of employment with Hyperfast will be subject to the satisfactory completion of pre-employment checks which may include all or some of the following: references, right to work, criminal record history, professional qualifications.
#Fibrus Limited, Fibrus ISP, Hyperfast and Viberoptix, belong to the Infracapital group of companies. We will retain your information, for the purposes of recruitment, for a period of up to 12 months. We may also share your information with our partner organisations for the purposes of recruitment. Please email careers@fibrus.com if you do not wish us to retain your information or do not wish for us to share your information.