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Customer support

FinanceFeeds Limited
Customer support
Posted: 30 September
Offer description

Overview

VT Markets, established in 2015, is a globally authorized broker that offers traders access to a diverse portfolio of financial assets including forex, indices, energy, precious metals, soft commodities, ETF-based CFDs, and more. The broker provides MetaTrader 4/5 platforms, demo accounts with various base currencies for trial trading, and 24-hour multilingual customer support. This review examines the products and services offered to help traders determine if the broker meets their needs.

VT Markets operates under regulatory oversight from multiple recognized agencies, which can enhance trust in their services. Oversight includes:

* Australian Securities and Investments Commission (ASIC) — Australia’s regulator enforcing financial standards with strong consumer protection. (AFS No. 516246)
* Financial Sector Conduct Authority of South Africa (FSCA) — Oversees the South African financial industry, protecting clients and ensuring fair practices. (FSCA No. 50865)
* Mauritius Financial Services Commission (FSC) — Oversees Mauritius’ non-bank financial services sector and foreign business. (FSC License No. GB23202269)

VT Markets’ adherence to these guidelines demonstrates commitment to customer fund protection and secure trading practices. Multi-jurisdictional oversight adds security for traders.

Customer assets are kept in separate accounts at top-tier institutions, KYC requirements enhance security, and sensitive data is secured with SSL. The broker also offers negative balance protection (NBP).


Funds protection and security

NBP protects traders from account balances dropping below zero. The broker enforces security measures to help manage risk.

Available payment handling notes indicate deposits are not charged by the broker, but third-party financial institutions may apply fees for transfers. Withdrawal fees vary by method and should be confirmed with VT Markets.


Fees and deposits

Withdrawals may incur fees depending on the method. Fee examples (subject to change) include:

* Bank Wire (after the initial fee-free transfer) – $20 per transaction
* Fasapay – 0.5% handling fee
* Skrill – 1% handling fee
* Neteller – 2% handling fee
* Minimum withdrawal – $50

VT Markets does not charge inactivity or maintenance fees. A raw ECN account carries a commission of $6 per standard lot (round turn). Deposit and withdrawal options include UnionPay transfer, Skrill, Neteller, Fasapay, instant bank transfers (Vietnam, UK, Thailand), USDT, and credit/debit cards. Most deposits are processed quickly; international bank transfers may take 3–7 business days. Withdrawals are processed similarly with a typical minimum of $40, and most withdrawals are processed instantly though may take 3–7 business days to reach the account.


Available tradable instruments

VT Markets offers a broad range of assets, including:

* FX — over 40 forex pairs with majors, minors, and exotics; spreads as low as 0.0 pips on the ECN account
* Indices — over 15 major global indices (e.g., S&P 500, FTSE 100) with competitive spreads and a $1 per lot commission
* Energy — CFDs on oil and natural gas with competitive spreads and leverage up to 1:1500 for Oil (spot and futures)
* Precious metals — gold, silver, platinum, palladium, copper; spreads as low as 1 pip and leverage up to 1:1000
* Soft commodities — cocoa, coffee, cotton, orange juice, raw sugar; leverage up to 1:20; commission of 2 per standard lot (round turn)
* ETFs — 51 ETFs with leverage up to 1:33
* Share CFDs — exposure to over 800 global corporations with leverage up to 1:20
* Bond CFDs — leverage up to 1:100

Leverage varies by asset type and location. Typical ranges include forex up to 1:1000, indices and energy up to 1:500, precious metals up to 1:1000, soft commodities up to 1:20, and ETFs up to 1:33. Leverage can amplify gains and losses; use position sizing and stop-loss orders to manage risk.

For example, trading forex with 1:30 leverage on $450 capital yields a position of $13,500; a 10% adverse move could significantly deplete the account. The key takeaway is to manage risk rather than chase high leverage.


Negative Balance Protection (NBP)

VT Markets provides NBProtection across all accounts and asset types, preventing balances from falling below zero.


Trading platforms

Available platforms include:

* MetaTrader 5 (MT5) — enhanced functionality: hedging, market depth, advanced technical tools, and access to forex, indices, energy, commodities, ETFs, bonds, and cryptocurrencies; supports Expert Advisors (EAs) for automated trading
* MetaTrader 4 (MT4) — user-friendly interface with robust charting, market news, price alerts, and EA support; MT4 is available on desktop and mobile
* VT Markets Web Trader — web-based trading with access to 230+ assets; multilingual support and market news


Accounts

VT Markets offers a streamlined set of account types:

* Standard STP — spreads as low as 1.2 pips, no commissions; minimum deposit $100; MT4/MT5
* Raw ECN — spreads from 0.0 pips; $6 commission per standard lot (round turn); minimum deposit $100; MT4/MT5/Web Trader
* Swap-Free Islamic — Sharia-compliant, no commissions or swap fees; combines features from Standard STP and Raw ECN; minimum deposit $100
* Demo accounts available for practice trading


Trading tools and resources

Trading tools include automated trading with Expert Advisors (EAs), forex signals, an economic calendar, Trading Central MT4 tools, MAM/PAMM solutions, daily market analyses, and Learn Forex resources. VT Markets also provides MT4 and Trading Central guides and a dedicated VTrade copy trading service for strategy replication. Support is round-the-clock and multilingual, with contact options including email, phone, and live chat.

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