Clarke Transport a family business – one of the leading privately owned multi-service transport organisations in the UK are looking for a Customer Service Clerk to work out of our depot in Tipton, West Midlands.
Are you Interested in a transport role within one of the nation's leading, pioneering distribution organisations? Would work with an organisation that invests in its people, career development and ongoing personal development? Would work in a fast-paced, progressive environment interest you?
Job Role & Purpose
* You will be the first point of contact for all customer complaints and queries.
* You will provide excellent customer service, ensuring complaints and queries are dealt with in a professional manner, with efficiency and effectiveness, to minimise business risk and to promote the Company brand.
Duties
* Promptly and effectively resolve customer queries and complaints, in accordance with the Company's policies and procedures, to promote customer satisfaction and brand loyalty.
* Maintain regular contact, with internal and external customers, to provide excellent customer service, which offers a professional, personal and timely service throughout.
* Ensure that customer queries and complaints are fully investigated and, where possible, resolved, by your team, prior to any handover to another department.
* Maintain customer database records, in line with Company processes.
* Ensure that correct processes are followed, seeking approval and / or escalation, where necessary, from the Customer Service Manager on proposed actions to be taken, such as for reimbursements and / or compensation.
* Actively chase up any outstanding actions, where required, in order to complete the claim / accident report to a gain a necessary conclusion.
* Provide regular feedback to the Customer Service Manager on trends in queries and / or complaints.
* Compile reports on key departmental data, as requested.
* Assist the efficient conclusion to a query or complaint.
* To complete any other reasonable duties as instructed by the management team.
If you are a Customer Service Clerk, that genuinely has a desire to forge a career in a fast-paced environment with the ability to drive improvement, this is the career move for you.
* £ hrs per week)
* 20 Days plus 8 statutory holidays (28 days in total)
* Additional Holiday after 4 years' service - Extra Day for every additional year's service up to a maximum of 5 extra days.
* Full uniform and PPE provided.
* Auto Enrolment Pension Scheme
Job Types: Full-time, Permanent
Pay: £12.57 per hour
Benefits:
* Casual dress
* Company pension
* Employee discount
* Free parking
* On-site parking
* Referral programme
* Store discount
Experience:
* customer service: 2 years (preferred)
* Logistics customer service: 2 years (preferred)
Work Location: In person