A leading tech consulting firm is seeking a passionate individual to transform its induction experience for contact centre staff in the UK. This role involves redesigning onboarding processes to enhance customer experience and staff engagement. The ideal candidate has a strong background in instructional design, excellent communication skills, and the ability to collaborate with senior stakeholders. You will have the flexibility to work across multiple offices, adapting strategies based on observations in real-time environments. Competitive salary and benefits offered. #J-18808-Ljbffr