1. Opportunity to apply experience and knowledge of IT
2. Great opportunity for career progression
About Our Client
This opportunity is with a well-established organisation in the retail industry, known for its strong market presence and innovative approach. The company operates as part of a large organisation and focuses on delivering high-quality products and services to its customers.
Job Description
3. Oversee business-critical applications (ERP, CRM, POS, ecommerce, franchise tools).
4. Vendor management, release coordination, Tier 1-3 application support
5. Training, user support, franchise onboarding
6. Align systems to evolving operational needs
7. Collaborate with IT Ops team to coordinate end-user support, issue triaging, and knowledge base management
8. Provide application enablement and integrations in support of ecommerce growth
9. Evaluate and recommend new technologies to support growth and innovation.
10. Ensure applications comply with GDPR, and industry standards.
11. Identify inefficiencies and automate workflows across departments (sales, marketing, operations).
12. Drive adoption of Digital tools amongst staff and ensure proper training
The Successful Applicant
A successful Head of IT Applications should have:
13. Proven experience in managing IT applications within the retail industry.
14. A strong background in software development, implementation, and optimisation.
15. Knowledge of industry best practices and emerging technologies.
16. Excellent leadership and project management skills.
The ability to communicate effectively with technical and non-technical stakeholders.A successful Head of IT Applications should have:
17. Strong project management and change management skills
18. Strategic thinking and business acumen
19. Excellent communication and stakeholder engagement
20. Analytical mindset with data driven decision making
21. Deep understanding of customer journey mapping and UX
22. 7+ years in business applications, IT management, or digital transformation
23. Experience in beauty, wellness, retail, or hospitality industries preferred
24. Proven track record of leading enterprise software implementations (e.g., CRM, ERP)
25. Familiarity with SaaS platforms and cloud-based solutions
Tools & technology proficiency
26. CRM
27. ERP
28. E-commerce: Shopify
29. Power BI, Tableau, Google Analytics
What's on Offer
30. Opportunities for professional growth and development.
31. Pension
32. Bonus
33. Private Medical