Job Title: Complaints Coordinator
Location: Essex (SS13 3DU)
Alternative Work Locations:
Westminster Bridge Road
Ealing Job Type: Temporary
Pay Rate: £14.34 per hour
Start Date: 15 December 2025
End Date: 31 March 2026
Working Hours:
7 hours per day
Monday to Friday About the Role
We are recruiting a Complaints Coordinator to manage and coordinate customer complaints within a housing environment. You will play a key role in ensuring complaints are handled efficiently, fairly, and in line with regulatory standards.
This role requires strong communication skills, attention to detail, and the ability to manage sensitive situations professionally.
Key Responsibilities
Manage and coordinate incoming customer complaints
Assign cases to appropriate team members for investigation
Monitor complaint progress and ensure timely resolution
Process compensation claims in line with company policies
Maintain accurate records using CRM systems
Communicate with customers via phone and email, providing updates and managing expectations
Handle challenging or emotional situations with professionalism
Ensure compliance with housing regulations and organisational policies Key Requirements
Previous housing experience (essential)
Experience in complaints handling or customer service
Strong communication and interpersonal skills
Good organisational and case management abilities
Ability to work under pressure and meet deadlines
IT skills, including experience with CRM systems Working Pattern
Initial training: Office-based (first week)
Hybrid working after training:
Office days: Tuesday & Thursday
Remote working: remaining days
Flexible working across multiple locations (Pitsea, Ealing, or Westminster Bridge Road) Additional Information
Inside IR35
Opportunity to work within a well-established housing organisation
Exposure to compliance and regulatory processes Why Apply?
This is a great opportunity to build experience in complaints handling within the housing sector, working for a respected organisation like Peabody