Salary: £37,000 - 37,000 per year Requirements: 1-3 years experience of IT support or service desk experience Exposure to ticketing systems and service desk processes Experience providing first or second line IT support in a service desk or technical support environment Strong problem-solving skills with the ability to analyse and diagnose technical issues Excellent customer service and communication skills Ability to explain technical concepts clearly to non-technical colleagues Strong organisational skills with the ability to manage and prioritise multiple requests Experience supporting Microsoft-based environments and standard desktop applications Ability to work independently while contributing effectively as part of a team Confidence in building relationships with colleagues across different areas of the organisation Responsibilities: Provide first and second line technical support for internal staff, resolving incidents and service requests in a timely manner. Analyse and diagnose technical issues related to applications, systems, hardware and software, escalating more complex issues to the appropriate teams where necessary. Maintain accurate records of incidents, requests and resolutions within the service management system. Provide support for IT equipment including desktops, laptops, mobile devices and peripherals. Assist with the setup, configuration and deployment of new hardware and software. Support colleagues with access issues, system queries and application troubleshooting. Undertake a range of administrative duties relating to IT systems, users and asset management. Take ownership of a designated IT area and self-manage support for locations within that area. Ensure IT issues are resolved efficiently to minimise disruption to business operations. Contribute to improving IT support processes and knowledge sharing within the team. Technologies: Hardware Support Mobile More: We are seeking an IT Service Desk Analyst to join our team in Banbury on a permanent contract with a salary of £37,000 per annum. In this role, you will provide first and second line technical support to our internal staff, ensuring they receive effective and timely IT support. We value strong customer service skills as you will be the face of IT to many colleagues. Our team works collaboratively, and we believe in building positive working relationships across the organization. This role includes a variety of administrative duties and responsibilities for supporting designated IT locations, requiring strong organizational skills and the ability to manage your own workload effectively. last updated 12 week of 2026