Company
HSB
Location
Manchester, United Kingdom
Role: Claims Handler
Location: Manchester (Hybrid working – 2 days in the office)
Permanent
Job Purpose:
The role will be responsible for handling losses in various insurance products, predominantly around the Construction/Engineering, Cyber and Equipment Breakdown sectors.
Working to deliver market leading customer service to HSB’s customers both internal and external. Ensuring that claims are handled proactively, competently and in line with HSB service level agreements to deliver excellent quality customer service. Contributing to profitable growth through driving efficiencies and delivering the best solutions for our customers and business.
Key Responsibilities:
* Responsible for claims handling from FNOL to settlement to drive increased levels of customer service and productivity.
* Investigate, establish liability, negotiate settlement & identify potential recovery opportunities and fraud identification within departmental service standards and within authority levels or in conjunction with relevant referral points.
* Managing day-to-day claim work load to ensure market leading customer service is delivered and processes and procedures are adhered to and meet tight deadlines and manage a busy workload.
* Support the Claims Handling Team Leader in maintaining a culture of high performance within the Claims team, in adhering to the HSB behavioural standards.
* Managing relationships & expectations internally and with Client Companies, Brokers, Intermediaries, direct insured’s and third parties, including face to face to deliver service excellence throughout the lifecycle of the claim.
* Continue to deliver technical expertise helping to enhance our reputation as leading technical experts, helping to enhance our reputation within the Construction/Engineering Sector.
* Ensure the appropriate use of third party suppliers such as Loss Adjusters, Solicitors etc, and in line with guidance set.
* Ensure all regulatory requirements and governance are met throughout the claims handling process.
* Have a strong team ethic, working cooperatively to create a positive working environment and actively work together to share ideas and bring solutions to help improve and drive the delivery of superior performance and a positive customer experience.
Key Skills & Experience:
* Customer Relationship Management
* Ability to meet tight deadlines and manage a busy workload
* Collaboration & teamwork
* Problem solving
* Understanding of UK insurance market
* Results oriented
* Self-motivation
* Understanding of International & construction/engineering insurance market
Qualifications & Educational Requirements:
* Progression towards CII qualifications
* Educated to GCSE A-C in maths & English
* Aviva Digital GP
* Employer Pension contribution of 13%
* Annual bonus
* 25 days annual leave (plus bank holidays)
At HSB Group (including Premier Gurantee), Diversity, Equity, and Inclusion foster innovation and resilience and enable us to act braver and better. Embracing the power of DEI is at the core of who we are. We recognise diversity can be multi-dimensional, intersectional, and complex, so we want to build a diverse workforce that includes a wide range of racial, ethnic, sexual, and gender identities; economic and geographic backgrounds; physical abilities; ages; life, school, and career experiences; and political, religious, and personal beliefs. Additionally, we are committed to building an equitable and inclusive work environment where this diversity is celebrated, valued, and has equitable opportunities to succeed.
All candidates in consideration for any role can request a reasonable adjustment at any point in our recruitment process. You can request an adjustment by speaking to your Talent Acquisition contact.
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