Role: Operational Team Leader
Location: Sevenoaks
Working hours: 37.5 hours a week - Monday to Friday. Rotating shifts between the hours of 8am to 6pm. Plus 1 in 5 Saturdays between 9am and 5pm.
Salary: £34,710-£37,752 plus an achievable annual bonus of £2500, paid quarterly
What you will be doing:
* Lead, coach, and develop a team of first party claims handlers to meet and exceed performance measures
* Conduct regular one-to-ones, performance reviews and objective setting
* Foster a positive, inclusive team culture focused on coaching to quality, accountability and growth
* Support wellbeing, manage absence, and handle HR related matters (probation, support improvement plans etc)
* Champion continuous improvement and process efficiency within the department
* Collaborate with other team leaders and managers to ensure alignment across departments
* Ability to interpret MI and use data to drive performance
* Monitor claim quality and compliance through regular audit and feedback loops
What we're looking for:
1. Proven ability to positively influence team members through a culture of openness, trust, and respect to achieve optimum performance
2. To lead by example and endorse the company behaviours and values
3. Previous motor claims experie...