Posted: 19 June
The role
LOCATION: Plymouth
Full time- 40 hours per week
Main Duties:
- Helpdesk Operations & Team Leadership: Lead and manage a 24/7 FM helpdesk, ensuring all service requests are handled efficiently in line with SLAs while developing a high-performing, customer-focused team.
- CAFM (Maximo) System Ownership: Maintain full oversight of Maximo, ensuring accurate logging, tracking, and completion of work orders with robust, audit-ready data.
- KPI & Performance Management: Monitor, report, and drive performance against contractual KPIs, proactively addressing risks to ensure full SLA compliance and customer satisfaction.
- Statutory Compliance & Audit Readiness: Ensure all PPM tasks and compliance documentation are completed, captured, and readily available for audits and inspections.
- Stakeholder Engagement: Act as the primary point of contact for DIO, SPV, and internal teams, providing clear communication on service performance, incidents, and escalations.
- Continuous Improvement & Transition Management: Drive service improvements, support system upgrades, and lead PFI contract transition, ensuring seamless data and service continuity Operational Support & Coordination: Oversee procurement onboarding, minor works delivery, equipment logistics, clinical waste compliance, and accommodation provisioning activities
Skills and Personal Qualities:
- Leadership & Initiative: Self-driven and assertive, with the ability to quickly take ownership, interpret business needs, and drive results
- Team & Culture Development: Strong people leader who promotes empowerment, creativity, talent development, and succession planning
- Stakeholder Engagement: Excellent at building relationships, influencing diverse audiences, and engaging effectively at all levels
- Communication & Negotiation: Highly effective communicator and presenter with strong negotiation skills backed by sound operational knowledge
- Professional Drive & Technical Skills: Passionate and results-focused, with solid Microsoft Office and IT proficiency to support business delivery
