Overview
At Church Lane Surgery, we are dedicated to providing the highest standard of care for our patients in Brighouse. We have approximately 11300 patients and our Practice team provides a full range of Primary Care Services.
We are a training Practice for GP Registrars, FY2 doctors, trainee pharmacists and medical students. We provide a full range of enhanced services. Our Practice has an overall CQC rating of good.
We have an exciting opportunity for a Medical Receptionist to join our friendly Practice Team. This is a part-time position, 25 hours per week Monday to Friday.
Main duties of the job
As a Receptionist you will receive, assist and direct patients in accessing the most appropriate service or healthcare professional in a courteous, efficient and effective way. We therefore need someone with excellent interpersonal skills, keyboard and IT skills, who preferably has an understanding of medical terminology. Previous experience as a Medical Receptionist is preferred, although full training will be provided.
An understanding of the importance of confidentiality in the workplace and an ability to follow data protection policies and guidelines is essential.
The successful applicant will benefit from working in a pleasant, friendly environment, to include NHS Pension, holiday and sick pay.
Main skills we are looking for
* Knowledge of medical terminology is advantageous
* A background in Reception work, preferable in Primary Care
* Knowledge of EMIS Web clinical system is desirable
About us
If you have any general questions or require further information, please contact our Assistant Practice Manager, Lisa Thompson either by email at cls.admin@nhs.net or by telephone on 01484 714349.
Job responsibilities
THE CHURCH LANE SURGERY
JOB DESCRIPTION
JOB TITLE: RECEPTIONIST
Job description
Job responsibilities
REPORTS TO: RECEPTION SUPERVISOR
Job Summary:
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Job Responsibilities:
* To have a thorough knowledge of all Practice procedures.
* To work in accordance with written protocols
* Pulling/filing notes as necessary
* Filing post in medical records
* Dealing with incoming and outgoing internal post
* Photocopy as requested
* Carrying out any reasonable administrative tasks as requested by any member of the primary care team
* Provide holiday/sickness cover for other members of the reception/admin team
* Receiving patients consulting with members of practice team
* Handing completed repeat prescriptions to patient and checking names and address
* Be able to cover all reception positions as necessary
* To chaperone doctors/clinical staff if necessary
* Receiving samples
* Organising the post, both internal and external
* Having an understanding of the repeat prescription process and dealing with queries from pharmacies
* Handling money and writing receipts
* Passing and receiving of confidential information in the right way to other agencies e.g. Hospitals
* Keep the waiting room tidy
* Receive deliveries and pass them onto the correct department promptly
* Have an understanding of the services we offer and directing patients to the right clinician
Appointments:
* Process appointment requests for today and future appointments from patients by telephone and in person.
* Deal with home visit requests.
Computer:
* Registrations of new patients and temporary patients, computer data entry and medical records.
* Process patients change of address computer data and medical records (have knowledge of practice area).
* Process repeat prescription request in accordance with practice guidelines.
* Sending tasks/messages to other members of staff.
Telephone:
* Have working knowledge of telephone system, during and after hours.
Other Tasks:
* Clear rooms after surgeries
* Ensure building security; have thorough knowledge of doors/windows/alarm
* Make coffee or tea for doctors
* Any other tasks allocated by managers
* Attend staff meetings when requested to do so.
Confidentiality:
* In the course of seeking treatment, patients entrust us with sensitive information and have the right to expect privacy; staff will respect confidentiality.
* Post-holder may have access to confidential information relating to patients, carers, staff and the practice; all such information is to be regarded as strictly confidential.
* Information relating to patients, carers, colleagues or the business of the practice may only be divulged to authorised persons in accordance with policy and data protection.
Health & Safety:
The post-holder will promote and maintain health, safety and security as defined in the practice Health & Safety Policy, including:
* Using personal security systems within the workplace according to practice guidelines
* Identifying risks in work activities and managing them
* Using training to update knowledge and skills
* Using infection control procedures and keeping work areas tidy and safe
* Reporting potential risks identified
Equality and Diversity:
The post-holder will support equality, diversity and rights of patients, carers and colleagues, including:
* Respecting rights and privacy in line with practice policies and current legislation
* Being welcoming, non-judgmental and respectful of individual circumstances
Personal/Professional Development:
The post-holder will participate in any training programme implemented by the practice, including:
* Annual performance review and maintaining records of development
* Taking responsibility for own development and sharing learning with others
Quality:
The post-holder will strive to maintain quality and will:
* Alert team to quality and risk issues
* Assess own performance and take accountability
* Contribute to team effectiveness and work with other agencies to meet patient needs
* Manage own time, workload and resources
Communication:
The post-holder should recognize the importance of effective communication and will strive to:
* Communicate effectively with team members
* Communicate effectively with patients and carers
* Provide alternative communication methods as needed
Contribution to the Implementation of Services:
The post-holder will:
* Apply practice policies, standards and guidance
* Discuss with the team how policies affect work
* Participate in audit where appropriate
Important note:
This Job description reflects duties anticipated at this time and may change. Duties will be commensurate with grade and capabilities. Any permanent changes will be made after consultation with the post holder.
Person Specification
Qualifications
* Good standard of general education
* Standard Grade Mathematics or equivalent
* Standard Grade English or equivalent
Experience
* Experience of using own initiative
* Practical experience of working with others
* Experience of customer service
* Experience of working within a General Practice Reception environment
* Practical experience of computerised recording systems
Skills
* Good communication skills (Written and Oral)
* IT and keyboard skills
* Ability to follow procedures and work to deadlines
* Interpersonal skills
* Ability to handle situations of potential conflict
* Problem solving
* Planning and organising
* Performing under pressure
* Adaptability to change
* Self-motivated
* Flexibility
* Confidentiality
* Awareness of potential conflicts of interest
* Understanding of a General Practice Reception environment
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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