Objective:
To maximise the profitability of the site by achieving PR targets, wages, cleanliness standards, overheads, and other business and financial goals. To ensure site consistency through effective staff recruitment and training, demonstrating strong leadership skills and adherence to all policies and procedures.
Reports directly to the Multi-site HHK/District manager.
Join us and you will receive:
* A personal development plan to support your induction and a learning & development framework for your career growth within the company.
* Opportunities for career progression.
* Automatic enrolment into a workplace pension scheme.
* Recognition, incentives, and awards.
* Up to 28 days of paid holidays.
Commercial responsibilities:
* Manage wages in line with productivity targets, reviewing projections regularly to enable accurate scheduling of hours and effective organization of workload and staff.
* Monitor and improve PR performance through appropriate actions.
* Manage management hours within the allocated budget.
* Control overheads by reviewing orders against budget where applicable.
* Maintain cleanliness standards in accordance with client expectations and customer feedback, ensuring daily standards are met to ensure client satisfaction.
Business responsibilities:
* Ensure all company systems are actioned promptly and followed correctly.
* Recruit quality staff using the company system, professional interviewing, and selection standards to maintain consistent headcount.
* Provide professional training to all staff to meet their job requirements.
* Regularly brief staff on key performance areas.
* Communicate regularly with clients and review feedback daily.
* Ensure all SLAs are consistently delivered.
* Use a proactive problem-solving approach to address issues under your control.
* Adopt a hands-on approach where necessary to achieve results.
* Maintain a professional relationship with clients at all times.
Key responsibilities:
* Ensure compliance with all legal standards.
* Meet all Health and Safety requirements to company standards and HASAWA regulations, ensuring staff safety.
* Guarantee the security of staff and property by adhering to company policies and procedures.
* Project a professional image and attitude, adhering to uniform policies and standards at all times.
* Ensure staff meet performance standards consistently.
* Maintain a zero-tolerance approach to performance issues.
* Follow all personnel policies and procedures laid down by the company.
* Perform any other duties as directed by the company.
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