This range is provided by F5 Consultants. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
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Founder & Managing Director of F5 Consultants
(Hybrid with travel to 1-2 days per month)
Shape the future of public services
We’re looking for a Lead Service Designer to guide the design of complex, user-centred services for a major government department. You’ll set the vision, foster collaboration across multidisciplinary teams, and make a real difference to how citizens interact with essential services.
This is your opportunity to work on transformational projects where the solution isn’t always obvious, but your expertise and creativity will bring clarity and impact.
What you’ll do
* Lead complex service design projects from concept to delivery
* Champion user-centred design and GOV.UK service standards
* Coach and mentor teams in iterative, hypothesis-driven design practices
* Plan and run inclusive, accessible, and sustainable design sessions
* Build strong relationships with senior stakeholders and multidisciplinary teams
* Align user needs with organisational goals in a complex, evolving landscape
What you’ll bring
* Proven track record leading service design in government/public services
* Strong understanding of GOV.UK service standard
* Expertise in inclusive and accessible design
* Experience mentoring and coaching design teams
* Strategic thinking and ability to communicate design vision to senior leaders
* Degree or equivalent experience in Service Design, UX, Interaction Design, or similar
Experience in consultancy and opening new account spaces
Multi-disciplinary design skill set
User research leadership experience
SC clearance (or eligibility)
The details
Location: UK-wide with hybrid working and occasional travel
Clearance: Must be SC eligible
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology and Design
* Industries
IT Services and IT Consulting and Business Consulting and Services
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