Front of house ambassador

Front of House Ambassador – Iconic City of London Building

£35,000 – £36,000 | Monday–Friday | City of London

A rare and distinguished opportunity to join the front-of-house team at one of the City of London's most iconic and historic institutions. This is a prestigious, highly visible role suited to a seasoned, polished professional who carries themselves with natural gravitas and takes genuine pride in upholding the traditions and reputation of a world-renowned establishment.

Working Monday to Friday (no weekends), on various shifts between 07:30 and 18:00, this role offers a stable, sociable working pattern within a refined and ceremonial corporate environment — ideal for an established front-of-house professional seeking a setting where experience, presence and impeccable standards are truly valued.

The Role

• Acting as a distinguished ambassador for the building and the wider organisation, embodying its heritage and values
• Leading guided historical tours of this landmark building — confidently addressing and engaging groups of visitors, clients and VIPs through accomplished public speaking
• Managing the tours inbox and associated administrative duties
• Covering the reception rostrum/allocated desk and assisting with enquiries
• Supporting VIP visits and high-profile events, ensuring every guest's expectations are exceeded
• Maintaining records and working closely with other departments to deliver a seamless, five-star service
• Adhering to all standard operating procedures at all times

About You

• A seasoned front-of-house professional with a wealth of experience and a natural, assured presence
• Genuine gravitas and the poise to represent a prestigious, traditional institution with distinction
• A confident and engaging public speaker, comfortable leading group tours and addressing audiences of all sizes
• A genuine passion for delivering exceptional, white-glove service
• Excellent communication skills and the confidence to engage effortlessly with people at all levels
• A calm, tactful and diplomatic manner, with first-class complaint-handling skills
• An exceptional eye for detail and a warm, reliable, courteous demeanour
• Strong written and spoken English and an impeccable telephone manner
• Smart, immaculately presented and at ease in a formal, ceremonial setting

This role would particularly suit a mature, experienced professional who values tradition, enjoys building rapport, and thrives in a polished, established service environment where their gravitas and expertise will shine.

Salary: £35,000 – £36,000 | Hours: 40 per week, Monday–Friday

To apply, please send your CV in confidence.