---------------# 1st Line IT Support – IT Department## Location## Salary£DOE## Job Type1st Line IT Support## Closing Date31st July 2025Share onHudgell Solicitors has been fiercely committed to doing the right thing and to Righting Wrongs for more than 25 years.We believe that justice is for *everyone*, and that the very best representation should be available to all who need it. That is why we: fight for our clients, stand up for the vulnerable, and give a voice to those seeking justice.Our firm is award-winning and highly acclaimed, recognised as one of the UK’s Best 250 law firms by The Times for five consecutive years.## About the Role## What you will be doingWe are looking for a 1st Line It Support to join our IT Department in our Hull offices.In this role, every day will be a unique and exciting challenge that will include:* Acting as the first point of contact for internal users through live chat, telephone, and email.* Accurately logging all queries and issues on our central service desk system.* Providing first-line IT support to end users.* Offering knowledge and support on the company’s internal systems.* Collaborating with other IT team members to escalate and resolve IT queries.* Handling the installation, modification, maintenance, and repair of IT hardware and software.* Performing any other duties as required to meet the needs of the business.## What you will needWe are thrilled to offer this exciting opportunity and are looking for individuals with the following experiences, qualifications, and personality traits. We are eager to hear from a diverse range of candidates and encourage you to showcase your best qualities.In the role, you will need (ESSENTIALS):* Experience in troubleshooting Microsoft Windows, Apple Mac, and Microsoft Office applications.* Proficiency in Microsoft 365 Exchange Online and Active Directory.* Excellent organisational skills.* Strong problem-solving abilities and logical thinking.* A friendly, warm, and welcoming demeanour.* A team player mentality with a ‘one team’ approach.It is desired that you* Experience with Proclaim* Solid listening skills and a drive for personal development.## Who you’ll be working withYou will work with our IT Manager, Sarah Callan, along with the rest of the team. Meet your future colleagues by visiting their .## What we offerAt Hudgell Solicitors, we’re a law firm that are passionate about our people, which is why we have a benefits package that reflects how much we care about our colleagues!Here is what makes us stand out:* Competitive salary and bonus scheme.* Generous holiday entitlement to include additional leave for long service, holiday purchase scheme and you get to celebrate your birthday on us.* Supportive, approachable and friendly working environment.* Ongoing professional development and training opportunities.* Range of benefits and perks, including pension, health cash plan, regular breakfast/lunch events, recognition for long service and more.Visit our to learn more## Our valuesJoining Hudgell Solicitors is a commitment to our ethos: you will be wholly committed to fighting for our clients, our people, and our communities.We are proud to be ‘refreshingly down to earth’, and we are committed to providing our clients with clear, easily understood advice; but that is only part of our promise.Don’t take our word for it, hear from some of the people who we have worked with about their experiences with our colleagues.## Where you'll be workingOur Hull office is situated at the end of Humber Street, one of the best places to work in the city.Humber Street is thriving with local businesses and has everything you need: from bakeries, cafes, and restaurants to arts and crafts, vintage clothing, and even a gym.You’re also only a two-minute walk from Trinity Market, and if you love marine life, the Deep is only a brisk walk across the footbridge away. It’s the perfect location to enjoy yourself at lunch or after work.Plus, if sport and camaraderie are what you’re looking for, our office also has its own run club seeing colleagues get together and keep fit together after work.While we have a fantastic working environment in our office, we also value our colleagues’ work-life balance and offer hybrid and flexible working options.
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