National Income Service Income Recovery Officer – ID 32301
Position: Income Recovery Officer (Contract, up to 12 months). Base location flexible; able to travel to Environment Agency offices. This role is part of the National Income Service Business Improvement Team.
Role Overview
Deliver the Organisation’s delivery objectives by maximizing income recovery. Engage customers via written and verbal contact to discuss outstanding payments. Provide incident response as required, potentially with additional payment and training. Collaborate with dispersed team members across the country.
Responsibilities
* Maximize income recovery for the Organisation.
* Communicate and engage customers to discuss outstanding payments.
* Analyze data to support work activities and produce findings.
* Respond to incidents and be available for incident roles.
* Collaborate with dispersed team members across the country.
* Maintain strong relationships, quality and performance standards.
Desired Experience and Skills
* Great communication and interpersonal skills, building effective relationships.
* Experience in debt collections or customer service roles.
* Experience working with systems to collect and interrogate data, translating evidence into actionable steps.
* Confidence in sharing findings, themes and trends via written and verbal formats.
* Resilient, flexible and able to prioritize a varied workload.
* Focus on delivering high‑quality outcomes, embracing innovative ideas.
Contract Length
Up to 12 months.
Contact
For further information, please contact Astrella Newman astrella.newman@environment-agency.gov.uk. Interviews expected to take place via Teams W/C 8th December.
Diversity & Inclusion
The Environment Agency is fully committed to a diverse and inclusive workforce. Flexible working arrangements, including job share, are welcomed.
A Guaranteed Interview Policy supports applicants with a disability who meet minimum criteria.
Artificial Intelligence Statement
All applications must be truthful and original; any AI‑generated or plagiarized content may result in withdrawal.
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