Client Affairs Case Worker (CASO)
Do you want to make a positive difference to vulnerable people’s lives? Are you empathetic to their needs and good at communicating with a wide range of different people? If so this could be the role for you.
Responsibilities
As a Client Affairs Case Worker you will support a team that assists vulnerable adults who lack mental capacity to manage their finances and property. Your key duties include:
* Answering client queries via post, email and telephone.
* Reviewing clients’ finances, including benefits, income applications and payment of bills.
* Co‑ordinating with team members and professionals from Adult Social Care and external organisations to ensure clients receive the best service.
Qualifications
* Excellent communication skills.
* Organised, self‑motivated and proactive.
* Good numeracy skills.
* Team player.
Benefits
Eligible for a wide range of staff benefits, including travel schemes, discounts with high‑street retailers, cinemas and local attractions, national accreditation schemes and apprenticeships. You will also be eligible to sign up to the East Sussex County Council Pension Fund.
Application Process
Apply through the “Apply Now” button, uploading your CV and a Supporting Statement. Your supporting statement will be used to shortlist candidates. Interviews are held in person at St. Mary’s House, 52 St. Leonards Rd, Eastbourne, BN21 3UU, or can be conducted remotely via Microsoft Teams upon request.
About Us
East Sussex County Council (ESCC) offers a rewarding workplace where you contribute to improving others’ lives. For more information, contact Practice Manager Karen Griffin at karen.griffin@eastsussex.gov.uk.
Additional Information
This post requires an Enhanced DBS check or Enhanced check for Regulated Activity with the Disclosure & Barring Service. Overseas police checks are required if you have lived or worked abroad. Salary is pro‑rata for part‑time or term‑time positions. Sponsorship status is considered during the hiring process. Reasonable adjustments are available, please contact the hiring manager for details.
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