CUSTOMER SERVICE AGENT NEEDED!
Our client are an exciting start-up - an industry disrupter! They offer market leading products and incredible customer experiences.
This FULL TIME, potentially TEMP-TO-PERM role is for a Full-time Customer Service Assistant
· Mon -Fri, 09:00-17:00, with ad hoc weekend shifts. As the business grows, working patterns and rota requirements may change, so a flexible approach is important.
· Harrow, Hybrid (3 days in office, 2 at home)
· Salary: £14-16 per hour
- Excellent benefits package including holiday pay, pension, discounted products, carbon offsetting,
This critical role requires you to:
· Manage the central customer platform (live chat, social, email and phone - around (Apply online only) interactions daily!)
· Provide first-line support in the company tone of voice (product advice, shipping queries, issue resolution)
· Edit customer orders and liaising with production and shipping teams
· Manage and track refund requests
· Support monthly customer service reporting, setting targets and driving improvements
· Manage the social community and promote and improve Trustpilot and Google ratings
· Conduct weekly customer outreach to build relationships and gather insights
· Support general office tasks (ordering, invoicing, etc.)
You will need to have the following skills - without exception:
· Organised - confident managing multiple tasks and conversations at once
· Detail-oriented - able to connect the dots across teams to meet customer needs
· Methodical - comfortable following (and improving) structured processes
· Time-conscious - responsive, efficient and accurate
· Customer-first - genuinely cares about delivering a great experience every time
· Creative - enjoys problem-solving and thinking on your feet
· Proactive - takes ownership and manages your workload independently
We're flexible on experience. Ideally, you will need to have have worked in a customer-facing (preferably e-based) role before, but more importantly you'll be a quick learner, strong communicator and confident with IT systems.
Please apply ASAP!
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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