Do you have proven experience leading HR Operations in a complex, public sector or shared services environment?
We are currently seeking an Interim HR Operations Manager to provide immediate leadership, stability, and operational excellence within our client's HR function during a period of significant transformation.
This is a key role offering the opportunity to shape HR Operations, restore confidence amongst stakeholders, and deliver improvements that will have a lasting impact on service quality and efficiency.
The post is available on an initial interim basis paying £450 per day, with hybrid working arrangements in place.
Key Responsibilities:
1. Providing leadership and direction to the HR Operations team, supporting and developing staff to deliver high-quality and customer-focused services
2. Establishing and implementing robust KPIs, SLAs, and service standards to ensure accountability and transparency
3. Delivering consistent and timely HR operational support across the full employee lifecycle
4. Partnering with the HR Data & Insights team to improve data quality, reporting, and analytics to inform decision-making
5. Leading the delivery of an improvement plan, embedding recommendations from audits and transformation reviews
6. Introducing and refining HR templates, processes, and systems to drive efficiency and scalability
7. Undertaking detailed workforce resource analysis and making evidence-based recommendations on future service needs
8. Leading stakeholder engagement to restore confidence in HR Operations and ensure services are trusted, transparent, and aligned to organisational needs
About You:
9. Extensive leadership experience within HR Operations or Shared Services, ideally in a complex or unionised public sector setting
10. Proven track record of embedding service standards, SLAs, and performance reporting
11. Strong background in delivering transformation and process improvements within HR Operations
12. Skilled in managing HR data integrity, reporting, and analytics
13. Ability to carry out workforce resource and capacity planning, with an eye on future technology adoption
14. Excellent stakeholder management skills with the ability to engage and reassure at all levels
15. Knowledge of audit and compliance requirements in public sector HR operations
16. Awareness of emerging HR digital tools and ethical AI applications
If this role matches your experience and you are available for an immediate or short-notice start, please get in touch today!
James Andrews is acting as an employment agency and business in relation to this role.
At James Andrews we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.