3rd Line Engineer – (MSP)
South Wales (2 days WFH)
Up to £45,000 DOE
Are you an experienced 3rd Line Engineer looking for your next challenge in IT & Telecoms?
A well-established and growing Managed Service Provider is looking to expand Service Desk. They're seeking a skilled 3rd Line Engineer to join their team, supporting clients across England and Wales with advanced IT and telecoms solutions.
The Role
You'll be the final point of escalation for complex technical issues. You'll work closely with 2nd Line engineers, deliver exceptional support to clients, and help maintain and improve service levels across the business.
Key Responsibilities
* Provide 3rd Line technical support, handling escalations from 2nd Line.
* Diagnose, troubleshoot, and resolve complex IT issues.
* Maintain excellent communication and customer service at all times.
* Adhere to service management, security, and quality standards.
* Keep support tickets updated with detailed notes and time logs.
* Maintain and update client documentation.
Requirements (Essential)
* 5+ years' experience at 3rd Line level.
* Recent experience within a Managed Service Provider (MSP) environment.
* Strong experience with Windows desktop & server operating systems.
* Solid knowledge of Microsoft 365 / Office 365.
* Networking experience, including VLANs and routing.
* Excellent verbal and written communication skills.
* Self-motivated, assertive, and able to work independently.
* Full and valid UK driving licence.
Why This Role?
* Be part of a growing MSP with a strong client base.
* You'll receive structured training and certification support, including Microsoft and vendor-specific accreditations, fully funded to support your career progression.
* Work on emerging technologies.
* Ongoing professional development and career progression opportunities.
* Supportive, collaborative team environment.
If you're a skilled 3rd Line Engineer ready to progress your career in IT, reach out to us today to apply or find out more
Set2Recruit are acting as an employment agency in relation to this vacancy. Please note, all applicants must hold a valid UK passport.