Customer Service Advisor
Location: High Wycombe
Salary: £25,670 per annum
Are you a confident communicator who enjoys solving problems and supporting customers over the phone? If you have experience in a busy customer service role—particularly a call centre environment—this could be the ideal next step in your career.
We’re working with a fantastic and well-established organisation in High Wycombe, and they’re currently looking to add a Customer Service Advisor to their busy team. This is a brilliant opportunity for someone who thrives in a fast-paced environment, values professionalism, and genuinely enjoys delivering excellent service.
What You’ll Be Doing:
* Handling inbound customer enquiries and providing guidance on products and services
* Ensuring clients have a smooth onboarding process and fully understand their service options
* Responding to and resolving customer concerns, including complaints, with patience and empathy
* Following up with clients regularly to maintain strong, ongoing relationships
* Promoting additional services when appropriate (cross-selling and up-selling)
* Keeping the customer database accurate and up to date
* Assisting with internal reports and participating in team meetings
What You’ll Need to Succeed:
* Previous experience in a telephone-based customer service role (call centre experience highly desirable)
* Strong communication skills—both written and verbal
* Ability to manage a high volume of calls and work calmly under pressure
* Naturally persuasive with a professional, supportive phone manner
* Good attention to detail and ability to update CRM systems accurately
* A proactive mindset with a focus on providing a great customer journey
Why Apply? This is a great opportunity to build on your customer service career in a company that really values and invests in its people. You’ll benefit from full training, excellent team support, and a fantastic benefits package, including:
* Private Healthcare
* Contributory Pension Scheme
* Life Assurance
* Subsidised on-site staff canteen
* Free parking
* Long-term hybrid potential (after training) with an 80% office / 20% remote split
What You Need to Do Now:
If this sounds like the role for you, don’t wait - apply today with your up-to-date CV!
If it’s not quite right for you but you know someone perfect, refer them to us and receive a £100 voucher when they’re placed and pass their probation period (terms apply). Visit our website to read more about our Double the Reward scheme in our blog.
Due to the high number of applications, if you have not heard from us within 48 hours, please assume your application has been unsuccessful.
A little more about us
We are Top Flight Recruitment Ltd (trading as Uxbridge Employment Agency and Windsor Employment Agency), and act as an Employment Agency when advertising permanent roles and as an Employment Business when advertising temporary or contract roles.
All vacancies are advertised with written instruction from our clients. Where salaries or rates of pay are quoted, the nature of the work, location, and minimum experience, training or qualifications required are stated within the advert.
We never charge fees to work-seekers, and all recruitment is carried out in line with the Conduct of Employment Agencies and Employment Businesses Regulations 2003.
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Keywords: Customer Service Advisor, Call Centre Agent, Customer Experience, Inbound Calls, High Wycombe, Hybrid Working, Client Support, Upselling, Call Handling, Customer Care, CRM Systems