Job Title: Customer Service Advisor - Luxury Retail Team
Location: Wrexham
Salary: Starting salary of £26,368 per annum
Job Type: Permanent, Full Time
What we do:
We're a growing, award-winning business delivering outstanding customer experiences across voice, digital messaging, and written channels for brands of all sizes. From humble beginnings over 20 years ago to a 1,000-strong international team across our headquarters in Wrexham and our US office in Atlanta, we're proud of how far we've come - and even more excited about what's next.
The Role:
As part of our Bespoke & PA Support team, you'll play a key role in supporting customers throughout their entire journey. This is a hybrid role combining personalised customer support, problem-solving, coordination, and relationship building across a variety of bespoke teams and telephone answering clients.
Your journey with us will begin within one of our Bespoke Customer Teams, where you'll gain hands-on experience delivering exceptional customer support. As your training progresses, you'll also begin supporting our telephone answering services, handling a variety of calls and enquiries across the sectors we support - including Property, Legal, Healthcare, and Finance.
You'll work closely with customers across telephone, live chat, messaging ...