Shipping Administrator (Export & Customer Service Focus)
Pudsey, Leeds
Full Time
Competitive Salary + Benefits
We are recruiting on behalf of a well-established, global manufacturing business seeking a highly organised Shipping Administrator to join their busy logistics and customer service team.
This is a key role responsible for coordinating UK and international shipments while delivering excellent customer service throughout the process. You will liaise with freight forwarders, customers, and internal teams to ensure accurate documentation, smooth deliveries, and timely resolutions to any shipping queries.
Key responsibilities:
Coordinate export and UK shipments from order through to delivery
Prepare export documentation and ensure compliance with international shipping requirements
Liaise with freight forwarders, carriers, and the Chamber of Commerce
Track shipments and provide proactive updates to customers
Handle queries, delays, and claims with a customer-focused approach
Support import processes and ensure accurate record keeping
Work with Incoterms and Letters of Credit
Experience required:
Shipping, export, or logistics administration experience
Strong customer service and communication skills
Experience working with freight forwarders and export documentation
Knowledge of Incoterms and international shipping processes
Highly organised with excellent attention to detail
This is a fantastic opportunity to join a respected, growing business in a pivotal role combining logistics coordination and customer service.