At Tata Technologies we make product development dreams a reality by designing, engineering and validating the products of tomorrow for the world’s leading manufacturers. Due to our continued growth we are now recruiting for an IT Network Engineer to be based at our customers site in Oxford.
Our Digital Enterprise Solutions (DES) Department leverages extensive manufacturing know-how for enlightened enterprise systems. Our world-class consultants enable organizations to realize the power of the integrated enterprise by providing superior consulting and implementation services.
Manage day-to-day operations of IT services, including servers, networks, and end-user computing systems.
Drive service level agreements (SLAs) with internal and external customers, ensuring high-quality service delivery.
Monitor and analyze service performance data to ensure services are optimized and efficient.
Lead incident and problem management efforts, ensuring quick resolution of IT issues to minimize downtime.
Network, Server, and End-User Computing Management & O365, Intune Admin
Oversee the maintenance and support of server infrastructure and networks.
Manage end-user computing environments, including hardware and software troubleshooting.
Serve as the primary point of contact for client partners and internal stakeholders regarding IT services.
Build and maintain strong relationships with clients, ensuring their IT service needs are met.
Regularly communicate with stakeholders to provide service updates, performance reports, and address any concerns.
Negotiate contracts, manage performance, and hold vendors accountable to service standards.
Collaborate with vendors to ensure timely delivery of services, software, hardware and support.
Drive continuous improvement initiatives, identifying opportunities to enhance IT service delivery.
Lead efforts to automate repetitive processes, enhance user experience, and optimize IT service costs.
Strong knowledge of IT infrastructure, including servers, networks, and end-user computing systems.
Strong project management and organizational skills.
Willingness to work flexible hours as needed.
Occasional travel may be required depending on client or vendor needs.
Bachelor’s degree in information technology, Computer Science, or a related field.
Certifications: ITIL, COBIT, or related certifications in IT governance and service management. PMP certification is a plus.
Extensive experience in IT service delivery or IT operations management, with a focus on server, network, and end-user computing environments.
Proven experience in managing IT governance frameworks and ensuring compliance.
If you are passionate about bringing innovation to the projects you work on and want to join a global company, then this is the place for you.