Warranty Administrator benefits package at Southampton Audi
* Competitive salary and bonus scheme
* 25 days annual leave + Bank Holidays.
* Company pension scheme
* Employee referral programme
Hours- Monday - Friday - 8.00am- 5.30pm
Job Purpose
The role of the Warranty Administrator is to:
* Ensure accurate invoicing and submissions of warranty/goodwill claims daily and monitoring daily, weekly and monthly warranty reports.
Key Responsibilities
* Administer warranty policy in the best interests of the business, manufacturer and customer.
* To keep accurate records of warranty submissions, credits, rejections and customer contributions towards goodwill claims.
* Ensure that all frontline staff complete records correctly when warranty is diagnosed on a vehicle.
* Inform all relevant staff of forthcoming recall campaigns and changes in warranty/goodwill procedure.
* Maintain knowledge on all warranty procedures and documentation. Support other staff members on warranty related matters.
* Maintain relationships with specialist repairers and manufacturer representatives.
Skills & Requirements
* Good organisational and planning skills.
* Energy and enthusiasm.
* Excellent numeracy and literacy.
* Competency in numeracy, literacy and IT.
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