Band 3 Clinical Services Administrator - BSW
The Primary Care Complex Emotional Needs Service provides brief psychological interventions for individuals experiencing emotional and relational difficulties often linked to a personality disorder diagnosis.
Thanks to new investment, we are expanding our offer to include support for people with Complex PTSD (cPTSD), strengthening the pathway between primary care and secondary mental health services. We are seeking a motivated and well‑organised administrator who is keen to play a key role in a developing, innovative service. If you enjoy working collaboratively, value a varied workload, and want to contribute to a progressive mental health initiative, we would be delighted to hear from you.
This role can be based at any AWP site across BaNES, Swindon, or Wiltshire.
Please specify in your application your preferred base.
Main duties of the job
* Being the first point of contact for service users, offering a warm and professional response on the phone and by email.
* Supporting clinicians through tasks such as writing letters, taking meeting minutes, and scheduling appointments.
* Assisting with the coordination of both individual and group therapy sessions.
* Working closely with a senior administrator and a team of experienced psychological therapists.
* Playing an active role in the ongoing development and improvement of our service.
We're looking for someone who is motivated, flexible, and capable of working with a high level of autonomy in a busy environment.
Job responsibilities
* Maintain and update accurate service user records on patient systems.
* Coordinate and manage clinicians' diaries, including setting up both individual and group therapy sessions.
* Communicate effectively with a range of stakeholders, including:
o Service users
o Other AWP teams
o External partners such as GPs and third‑sector organisations
* Draft and send out clinical letters.
* Answer phone calls with a warm and confident telephone manner, and appropriately direct inquiries to the clinical team. You’ll need to be comfortable speaking with individuals who may be in distress, offering reassurance and empathy.
* Organise meetings, including room bookings and minute‑taking.
* Collaborate with clinicians and the lead administrator to support the smooth running of daily service operations across BSW.
* Assist in collating data for Key Performance Indicators (KPIs) and support the generation of regular reports.
* Confidently use a range of NHS and AWP systems including RiO, DrDoctor, and Microsoft Office.
Person Specification
Education and Qualification
* NVQ 3 qualification or relevant experience in administrative systems and office procedures.
* Administration experience in a health/social care setting.
Skills
* Good IT skills – competent in Word, Excel, PowerPoint.
* Excellent communication skills, both verbal and written.
* Ability to work without direct supervision; plan and prioritise own workload.
* Diary management.
Experience
* Evidence of working well in a team.
* Empathy for individuals who have experienced mental health problems.
* Ability to cope with behaviour which may be challenging at times.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Right to Work in the UK
This position is not eligible for Skilled Worker visa sponsorship. Applicants must already hold the legal right to work in the UK at the time of application, as the organisation is unable to support sponsorship for this post.
EEO Statement
At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.
#J-18808-Ljbffr