Account Support ManagerLocation: Northern Ireland (Multi-Site)Contract Type: Full Time, PermanentSalary: €35,000 per annum plus Sodexo BenefitsAbout the RoleWe are seeking an experienced and driven Account Support Manager to support the operational delivery of facilities management services across a portfolio of sites in Northern Ireland.This is a key leadership role responsible for ensuring service excellence, compliance, financial performance, and strong client relationships across multiple contracts. You will work closely with the Account Manager, service leads, and central teams to drive operational standards, innovation, and business growth.You will also provide direct leadership to site managers and service leads, ensuring consistent performance aligned to service level agreements (SLAs), KPIs, and contractual obligations.Key ResponsibilitiesOperational LeadershipSupport the delivery of FM services across multiple sites in line with contract specificationsEnsure all services meet agreed SLAs, KPIs, and Sodexo standardsConduct regular site audits and drive continuous improvement initiativesMaintain high operational standards across cleaning, catering, and integrated FM servicesClient Relationship ManagementBuild and maintain strong client relationships in line with Clients for Life principlesAttend client meetings and deliver monthly performance reportsProactively identify service improvement and growth opportunitiesActively seek and respond to client feedbackCompliance & SafetyEnsure full compliance with Northern Ireland legislation, H&S regulations, food safety standards, and client requirementsDrive a strong behavioural safety culture and Zero Harm mindsetMaintain audit readiness across Finance, H&S, HR, Food Safety and internal compliance systemsOversee compliance with SMS, Salus and working time regulationsFinancial ManagementSupport budget preparation and monthly financial reviewsMonitor labour productivity and cost control measuresDeliver agreed savings initiatives and support forecast accuracyEnsure stock, assets and debt are appropriately controlledPeople LeadershipProvide direct line management to service leads across the portfolioDrive employee engagement and performance management processesSupport recruitment, induction and development of high-performing teamsLead on employee relations matters where requiredPromote a “one team” culture across all sitesAbout YouEssential:Experience in a similar multi-site management role within the service or FM industryStrong understanding of compliance, health & safety, and food safety regulationsProven leadership experience managing and developing teamsStrong financial awareness and experience working with budgets and P&LExcellent communication and influencing skillsAbility to work independently and drive performance improvementsStrong IT skills including MS Office and reporting toolsDesirable:IOSH qualification (or equivalent)IFM accreditation, BICS, COSHH, Hospitality qualification or similarExperience managing client relationships in a contract environmentTrain the Trainer qualificationWhat Success Looks LikeKPIs and SLAs consistently achievedHigh client satisfaction and retentionStrong financial performance and labour productivityFull compliance across H&S, HR, Food Safety and audit standardsIncreasing employee engagement and developmentWhy Sodexo?:Working with Sodexo is more than a job; it's a chance to be part of something greater.Belongin a company and team that values you for you.Actwith purpose and have an impact through your everyday actions.Thrivein your own way.We also offer a range of perks, rewards and benefits for our colleagues and their families:Unlimited access to an online platform offering wellbeing supportAn extensive Employee Assistance Programme to help with everyday issues or life's larger problems, including legal and financial advice, support with work or personal issues impacting your wellbeingAccess to a 24hr virtual GP ServiceSodexo Discounts Scheme, offering great deals 24/7 across popular high street retailers (also open to friends and family)Save for your future by becoming a member of the Pension PlanOpportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development toolsBike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fitSodexo UK and Irelands enhanced benefits and leave policiesA little more about Sodexo:At Sodexo, our purpose is to create a better every day for everyone to build a better life for all.As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.We are committed to being an inclusive employer. We are a forces friendly employer.We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities.We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, SoTogether, Generations and Origins.We're a Disability Confident Leader employer.We're committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.Click here to read more about what we do to promote an inclusive culture.Ready to be part of something greater?Chatter Line