We are currently looking for a Customer Service Coordinator to join the team! Day to day you will spend 90% of your time on the phone, handling calls from our service users, family members and healthcare professionals acting as the first point of contact for any queries or orders regarding our community healthcare equipment. Our working environment is very fast paced and you will be making or receiving around 80 calls a day. You'll be working as part of an engaged and motivated team, for a company committed to reward and recognition for a job well done. The Role: Assist and manage incoming calls, answering any queries in a timely and professional manner Coordinating orders to be delivered, installed and collected by our Driver Technicians via phone call Order analysis by checking and identifying any errors made on online orders Invoicing and entering of orders via the online system General administration that supports daily activities and duties What are we looking for? Strong experience in a similar busy and fast paced office environment Relevant telephone based customer service experience Good attention to detail and accuracy Previous administration and diary management experience Professional and confident manner on the telephone and through email Competent IT skills with Microsoft Office programmes and ability to learn new systemsWhat can we offer you? Monday - Friday 40 hours per week including Saturdays on a Rota Basis £25,468.10 40 hours per week Free parking Company Pension Scheme Life Assurance A rewards scheme - 200 exclusive perks and discounts from leading retailers and leisure outletsIf you are interested apply now or for any further questions call Lauren on (phone number removed) Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job