A well-established general insurance business, authorised and regulated by the FCA, is looking for an experienced Recovery Claims Handler to join its busy office on the outskirts of Bolton (Egerton) on a full-time, permanent basis.
What you'll be doing
* Manage a caseload of motor recovery claims from first notification through to final settlement
* Deliver excellent customer service, handling queries and complaints professionally
* Assess claims accurately and escape any suspected fraud or irregularities
* Handle all claims in line with FCA, FOS, GDPR and internal compliance standards
* Maintain accurate records and support reporting and KPI tracking
* Work collaboratively with colleagues and Team Leaders to manage workload and service levels
* Support continuous improvement and contribute to team objectives
* Participate in training and development to build your technical claims knowledge
* Use Microsoft Office (Word, Excel, Outlook) for day-to-day claims administration
What you'll bring
* Experience in technical motor recovery claims and settlement negotiations
* Clear, confident communication, written and verbal, with a customer-focused approach
* Calm under pressure, able to prioritise and meet deadlines
* Familiarity with FCA, FOS and recovery claims regulations
* Confident with Excel, Word and Outlook, and comfortable interpreting reports and KPIs
* Organised, solution-driven and proactive about personal development
What you'll get
* Sociable hours – Monday to Friday, 9am-5pm (35 hours), with flexible working patterns available
* Increased holiday allowance with length of service, plus your birthday off and a half-day for seasonal shopping
* Holiday sell scheme and contributory pension
* Support with industry-relevant qualifications
* A cash bonus for going above and beyond
* Free on-site parking, casual dress with free branded clothing, and a cycle-to-work scheme
* Discounted sports and social activities, and trained mental health and first-aid staff on-site
If this sounds like you, apply now with your CV.
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