1. Hybrid working model
2. Well established organisation
About Our Client
The employer is a small-sized business operating within the business services industry. Known for its professional approach, the company focuses on delivering top-notch service solutions to its clients. This is a great opportunity for those looking to grow their career in a supportive and focused environment.
Job Description
3. Respond to customer inquiries via phone, email, and other communication channels promptly and professionally.
4. Resolve customer issues effectively while maintaining a high level of satisfaction.
5. Maintain accurate records of customer interactions and transactions in the system.
6. Provide product and service information to customers as required.
7. Collaborate with internal teams to ensure timely resolution of customer concerns.
8. Identify and escalate complex issues to the appropriate department or personnel.
9. Assist in improving customer service procedures and processes where necessary.
10. Contribute to achieving team and company targets within the business services sector.
The Successful Applicant
A successful Customer Service Advisor should have:
11. A strong ability to communicate clearly and professionally with customers and colleagues.
12. Prior experience in a customer service or support role within the business services industry.
13. Proficiency in using customer relationship management (CRM) systems and Microsoft Office applications.
14. Strong problem-solving skills and a proactive approach to resolving issues.
15. A customer-focused mindset with the ability to handle challenging situations calmly.
What's on Offer
16. A competitive salary ranging from £28,000 to £30,000 per annum.
17. A permanent role within a reputable business services company in Arundel.
18. Opportunities for career progression and professional development.
19. A supportive and collaborative working environment.
20. Standard holiday leave and additional benefits.
If you are passionate about customer service and looking for your next challenge in Arundel, we encourage you to apply for this exciting Customer Service Advisor position today!