Overview
I am recruiting for a highly organised and proactive Sales Support professional to join a well-established technology and communications provider operating across the Coventry & Warwickshire region.
This role is ideal for someone who thrives in a fast-paced sales environment and enjoys providing end-to-end operational support to both field and desk-based sales teams. You will act as the central point of coordination throughout the sales process, ensuring that orders, documentation, and customer communications are handled accurately and efficiently.
Key Responsibilities
Sales Process Support
Act as the first point of contact for all sales-related queries at every stage of the sales cycle
Manage the full lifecycle of sales orders from submission through to completion
Ensure all documentation meets required quality standards and internal guidelines
Customer & Internal Liaison
Handle inbound calls, identify the appropriate resolution route, and escalate to the correct internal contact
Work closely with internal departments to resolve order discrepancies and ensure smooth processing
Provide regular updates to customers and internal teams to maintain alignment and progress
Reporting & Administration
Complete weekly reviews with the sales team to ensure accurate forecasting
Perform weekly checks on all sales orders to confirm correct reporting
Update and manage ongoing projects, ensuring any actions required are completed promptly
Raise sales orders and ensure all payments received match the agreed sales value
Investigate missing or incorrect payments and raise queries with the relevant internal teams
Team Collaboration
Support management with ad hoc tasks when required
Share ideas, highlight issues, and contribute to a collaborative working environment
Actively participate in personal development through training, coaching, and job shadowing
Compliance & Information Security
Ensure confidential customer information is only accessed, used, or disclosed when necessary to perform your duties
Adhere to all regulatory requirements relating to fair trading, anti-bribery, security standards, and compliance policies
Seek guidance where specialist advice is needed
What We’re Looking For
Strong organisational and administrative skills
Excellent communication and customer handling abilities
A proactive mindset with the ability to manage multiple tasks simultaneously
Experience supporting a sales team or working in a sales operations environment is desirable
High attention to detail with a commitment to accuracy
If you are someone who enjoys being the operational backbone of a successful sales team—and you’re looking for a role that offers variety, responsibility, and room to grow—I’d love to discuss this opportunity with you.
SER-IN