Job Introduction
We are recruiting for a Service Advisor to join our Dealership in Stratford-upon-Avon.
The hours of work are between 8am to 6pm Monday - Friday, operating on a weekly rota of 8am-5pm, 8.30am-5.30pm & 9am-6pm, as well as working Saturdays on a rota basis.
Salaries include basic salary plus a monthly bonus, with an OTE of £36,000.
Role and Responsibilities
You will be well versed in delivering high levels of customer satisfaction in a very busy and demanding environment. Working as part of a team, you will be responsible for ensuring the workflow of the department, hitting and exceeding targets and up selling our full range of services.
* Booking customer vehicles in for maintenance and/or repairs, and liaising with the workshop team to schedule the workload
* Meeting customers on arrival and providing them with a seamless service, from drop off to vehicle handover.
* Updating customers with progress on their vehicle, as well as authorising additional work and making follow-up calls.
* Liaising with the Workshop, Parts and Sales department to ensure customers vehicles are ready on time.
About you
1. You will have the passion to deliver an excellent customer service experience and the ability to quickly establish and build rapport with our customers
2. A well-presen...