Location: Grantham / Hybrid (3-4 days a week in the office) Hours: Full- time Salary: Up to £80,000 About PayPlan At PayPlan, were committed to transforming the way people receive debt advice and financial support. We believe in innovation, empathy, and delivering outstanding services that change lives. As we continue to grow and evolve, we are looking for a strategic, influential, and highly capable Chief of Staff to partner with our CEO and Executive Committee (ExCo) to drive impactful decision-making and business performance. The Opportunity This is a unique senior role at the heart of PayPlans strategy and execution. As Chief of Staff, youll operate as a trusted advisor to the CEO, providing strategic insight, ensuring operational alignment, and leading key initiatives that shape the future of the organisation. What Youll Do Strategic Insight & Market Positioning: Analyse market trends, competitor activity, and industry shifts to identify opportunities and risks. Own the development of accurate market forecasts and influence business planning, target-setting, and strategic prioritisation. Prepare briefing materials, insightful presentations, and board-level reports. Provide strategic leverage to the CEO by leading confidential and business-critical initiatives. Driving Key Business Decisions: Translate research into actionable insight. Partner with the PayPlan Design Authority. Shape policy opinions and draft documentation to influence external stakeholders. Lead and execute thematic change strategies. Provide oversight and guidance for complex problem-solving. Act as a senior point of reference for performance queries. Leadership & Stakeholder Management: Build strong relationships across the ExCo and wider organisation. Establish high standards of performance. Mentor and develop colleagues. Decision-Making, Governance & Regulatory Awareness: Apply robust critical thinking to challenge ideas. Stay informed on regulatory and financial developments. What Youll Bring: Proven experience in data analysis. Exceptional attention to detail. Strong communication and stakeholder-management skills. Experience coaching and developing others. Strategic mindset. Resilience and comfort in ambiguity. Who are PayPlan? We believe that everyone should to be treated with empathy and respect, especially when dealing with sensitive financial situations. Our goal is to help people who are in debt by providing them with free debt advice and solutions that are tailored to their individual circumstances. We are proud to help and support our clients through their journey and in turn are committed to making a positive impact on their lives. Why work at PayPlan? We are dedicated to making a difference in the lives of those in need and we would love for passionate, empathetic and understanding colleagues to join us in our mission. If you are customer-focused, an excellent communicator with good listening skills, and share our values of empathy, respect, and making a positive impact, then we would love for you to be a part of our team. With access to a range of employee benefits, a supportive work culture, and opportunities for personal and professional growth, we offer more than just a job we offer a rewarding career. Come join us and make a difference in peoples lives whilst enjoying what you do! If this sounds like the role for you, apply now or get in touch if youd like further information. If you require any adjustments to assist you in applying, please contact the HR team at PayPlan Your application matters to us.Every application we receive ismanually reviewed by our recruitment teamwe do not use AI or automated systems to screen candidates. Were committed to giving each applicant fair and thoughtful consideration. REF-227 905