Sales support co-ordinator (ireland)

📣 We’re Hiring: Sales Support Co‑ordinator (Ireland)

📍 Location: Fivemiletown

🕒 Hours: Monday – Friday, 8.30am – 5.00pm

👋 Reports to: Internal Sales & Business Development Manager

-----------------------------------

🌟 Why You’ll Love It Here:

❤️ Competitive salary

❤️ Enhanced annual leave entitlement, increasing with length of service

❤️ Holiday Purchase Scheme

❤️ Health Care Plan

❤️ 3% employer pension contribution with option for salary pension exchange

❤️ Life assurance at twice your annual salary

❤️ Birthday Half‑Day Off – because you matter to us

❤️ Supportive, collaborative team environment

❤️ Opportunities to develop and progress within the business

❤️ …and so much more!

-----------------------------------

💻 What You’ll Be Doing:

✅ Acting as the main point of contact for customers across Ireland, delivering excellent customer service at all times

✅ Processing and entering customer and Area Sales Manager orders accurately on Microsoft AX

✅ Setting up and managing site accounts, sales agreements and bulk orders, ensuring agreed rates are correctly applied

✅ Calling off orders accurately to support efficient production planning and despatch

✅ Managing special pricing and maintaining up‑to‑date annual price books

✅ Liaising closely with Business Development to support CRM activity, including quotes, lead information and job status updates

✅ Working with Despatch teams to ensure orders are processed and delivered on time

✅ Liaising with Production teams to ensure customer enquiries are dealt with efficiently

✅ Investigating credit requests and updating customer accounts where required

✅ Logging and managing customer complaints, providing updates in conjunction with Sales Management

✅ Handling all incoming customer calls and emails promptly and professionally

✅ Completing weekly reviews and clear‑down of open sales orders

✅ Supporting the wider sales team and assisting with other duties in line with the role

See the attached Job Description for the full tasks and duties of the post.

-----------------------------------

💪 What You’ll Bring:

✨ At least 1 year’s administration experience in a busy office environment, ideally within sales administration

✨ 5 or more GCSEs at grade C or above, including Maths and English

✨ Strong working knowledge of MS Office, particularly Excel

✨ Excellent communication and telephone skills with a professional, confident manner

✨ Strong numerical skills and attention to detail

✨ Good organisational and time‑management skills with the ability to multitask

✨ A positive, team‑focused approach and strong work ethic

✨ Commercial awareness and customer‑focused mindset

Nice to have:

✨ Experience using Microsoft AX (Sales Ledger & CRM)
✨ Previous experience in the construction or building products industry

-----------------------------------

👷 Why AG:

At AG, we’re building more than products – we’re building people. We trust our teams, invest in their development, and support work‑life balance because we know people perform at their best when they feel valued.

We’re proud of our heritage and excited about what’s ahead. Our people’s work has purpose. Their potential is recognised.
We are AG.

-----------------------------------

⁉️ Got a Question?

If you’d like to speak to a member of the HR team to find out more, contact Cathy Read:

📞 Phone: (028) 8952 1275

💬 Message / WhatsApp: 07525 897001

📧 Email: cathy.read@ag.uk.com

About The Role

Key duties & responsibilities:

1. Process and enter onto AX orders received from customers and Area Sales Managers. Including the management of orders we receive for non-AG manufactured products.

2. Set-up site accounts for sales agreements/bulk orders as required ensuring agreed rates are applied.

3. Call off orders from sales agreements/bulk orders accurately as these orders drive both production plans and despatch planning.

4. Management of special prices and site accounts

5. Update annual price books.

6. Liaise closely with Business Development regarding CRM system i.e. providing quote details, lead information & job status.

7. Liaise closely with Despatch offices to ensure orders & samples are processed & delivered on time. – remove Samples as this is now BD.

8. Liaise closely with Production locations to ensure customer enquiries are efficiently dealt with.

9. Investigate credit requests and if required update customer’s account.

10. Log customer complaints on system, following through with updates as provided by RSM, HoS or Sales Director.

11. Deal with all incoming Phone Calls & Emails relating to customer enquiries, orders etc, in a timely and efficient manner.

12. Weekly review and clear down of all open Sales Orders.

13. Co-operation with management and other staff in a pleasant and professional manner.

Other duties as required by your line manager commensurate with the role, within the post holder’s capabilities. The above list is not exhaustive but aims to provide a bro

Required Criteria

* At least 1 year's administration experience in a busy office environment preferably sales administration
* Proficient in MS Office with a good working knowledge of MS Excel
* Good mathematical skills, ability to calculate load requirement and pack sizes etc.
* Excellent telephone manner, with the ability to deal with customers professionally and confidently
* A strong team player with cooperative and positive attitude


Desired Criteria

* Previous experience working in the construction industry and/or building products knowledge
* Experience of working with Microsoft AX (Sales Ledger & CRM)


Skills Needed

About The Company

Established 65 years ago AG Paving and Building Products Limited is a renowned and respected designer, developer, manufacturer and distributor of best in class walling, paving and facing brick for the commercial and domestic markets across the UK and Ireland. In Britain our products are sold through Builders Merchants, whilst in Northern Ireland and the Republic of Ireland we sell through our own wholly-owned outlets as well as a number of other carefully chosen retail partners and Builders Merchants.

Company Culture

Since our establishment 65 years ago at AG Paving and Building Products Limited, we have sought to provide opportunities for our team to build careers – rather than just hold down a job.

Our people matter to us. We care about their wellbeing and we want to see them become the very best they can be.

We are delighted that many of our employees have been with us for considerable periods and, as a result of their commitment and our support, many have moved through the ranks to management level and beyond.

Company Benefits

We provide tailored personal development plans and hands-on support from experienced mentors to ensure our team members can flourish in whatever part of the business they are employed.

Within modern day construction there are fantastic opportunities for those with backgrounds in technology, engineering, marketing and sales as well as traditional manufacturing skills.

Health insurance, Vacation, Paid time off, Performance bonuses, Retirement plan and/or pension, Employee development programs, Employee discounts, Free parking, Cycle to work, Referral bonus, Open office, Competitive salary, Life insurance, Long service recognition, Employee Assistance Scheme, Perks Card, Wellbeing Scheme, Work With Charities, Social Opportunities

Salary

Not disclosed