Overview
Our client, a reputable organisation committed to building trust through innovation, is hiring a dedicated 4th Line Cloud Support Engineer in Basingstoke. This role involves providing expert support for cloud technologies, responding to escalations, managing incidents, readiness assessments and more.
Responsibilities
* Provide expert support for cloud (compute & storage) technologies, including VMware and Horizon VDI.
* Respond to escalations from 2nd Line, perform daily system checks, and manage incidents through the IT Service Management Toolset.
* Conduct readiness assessments for new releases, ensuring smooth deployment.
* Maintain comprehensive documentation such as Work Instructions and Patching Schedules.
* Manage lifecycle of supported products, ensuring they remain supported and up-to-date.
* Carry out planned activities via Change Management processes and monitor systems using Event Management tools like SCOM and Aria Operations.
* Support physical networking and Windows environment components (Active Directory, DNS, SQL, SCOM).
Qualifications
* Extensive VMware experience (vCenter, ESXi, NSX, VCF).
* Knowledge of Horizon VDI and Windows Server environments.
* Experience with physical networking and cloud administration (e.g., vCloud Director).
* Familiarity with Event Management tools and scripting (PowerShell).
* Strong problem‑solving skills and ability to take on technical leadership activities.
* Ability to work on‑site in Basingstoke on a rotating shift pattern.
#J-18808-Ljbffr